assistant manager - retail

Strathcona Beer Company; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Taproom Manager to enhance customer experiences and streamline operations at their vibrant taproom. This role involves overseeing daily operations, ensuring compliance with regulations, and leading a passionate team. With a strong emphasis on hospitality and community connection, this position offers the chance to work in a dynamic environment where your contributions directly impact guest satisfaction. If you have a love for craft beer and a knack for leadership, this opportunity promises growth and development in a supportive setting.

Benefits

Staff discounts on food, beverages, and merchandise

Professional development opportunities

Medical and dental benefits after probation

Potential for growth within the company

Qualifications

• 1-2 years of leadership experience in hospitality, preferably in craft beer.
• Strong communication, interpersonal, and leadership skills.

Responsibilities

• Assist in overseeing daily operations, including scheduling and inventory management.
• Lead by example in providing outstanding service and hospitality to guests.
• Support supervision and development of front-of-house staff.

Skills

Leadership in hospitality

Knowledge of craft beer

Communication skills

Problem-solving

Multi-tasking

Education

Valid Serving It Right certification

Tools

POS systems (Toast or similar)

Reservation or guest management systems

Job description

Title posted on indeed.com - Assistant Taproom Manager

Posted on May 03, 2025 by Employer details Strathcona Beer Company

Job details

• Location: Vancouver, BC, at Strathcona Beer Co, 895 East Hastings Street
• Employment Type: Full-Time

Position Overview

Strathcona Beer Company is seeking a full-time Assistant Taproom Manager to support daily operations at our flagship East Van location. Reporting to the Taproom Manager, the Assistant Taproom Manager plays a key role in ensuring exceptional customer experiences, smooth operational flow, and strong team performance, while upholding Strathcona’s values of hospitality, quality, and community connection.

Responsibilities

1. Operational Support:

• Assist in overseeing day-to-day operations, including scheduling, service execution, and inventory management.
• Support and manage the taproom’s reservation system to ensure timely responses and effective guest communication.
• Help ensure compliance with all health, safety, and liquor licensing regulations.
• Support operational procedures and contribute ideas for ongoing efficiency improvements.
• Assist with ordering, receiving, and maintaining stock for beer, food, and supplies, following Ekos management procedures.

Customer Experience:

• Lead by example in providing outstanding service and hospitality to all guests.
• Address guest inquiries and feedback professionally and courteously.
• Support the Taproom Manager in executing events, promotions, and marketing initiatives.

Team Leadership:

• Support supervision and development of front-of-house staff, including onboarding and ongoing training.
• Cultivate a positive, collaborative work environment focused on service, accountability, and continuous improvement.
• Act as a shift lead in the absence of the Taproom Manager, ensuring smooth service flow and customer satisfaction.

Financial and Administrative Tasks:

• Assist in cash handling, daily reconciliations, and reporting.
• Monitor inventory to reduce waste and control costs.
• Help track sales and suggest service initiatives to increase revenue.

Facilities and Maintenance:

• Ensure the taproom remains clean, organized, and well-maintained.
• Support opening, closing, and securing the premises as needed.

Qualifications

• 1-2 years of leadership experience in hospitality, preferably in craft beer industry.
• Strong knowledge and passion for craft beer.
• Excellent communication, interpersonal, and leadership skills.
• Ability to multi-task, problem-solve, and stay calm in a fast-paced environment.
• Proficient with POS systems (Toast or similar) and basic computer applications.
• Experience with reservation or guest management systems is an asset.
• Valid Serving It Right certification required.
• Availability to work evenings, weekends, and holidays.

Compensation & Perks

• Hourly wage: $19.00 - $21.50 based on experience.
• Staff discounts on food, beverages, and merchandise.
• Professional development opportunities, including beer education programs.
• Potential for growth within the company.
• Medical and dental benefits after probation.

Application Process

Submit your resume and a brief introduction to [e-mail]. Only shortlisted candidates will be contacted for interviews.