assistant manager - retail

Big League Food Company Retail Inc.; Toronto; On-site; CAD 28,000 - 106,000; Full time

Job summary

Dark Horse Espresso Bar in Toronto is seeking an Assistant Store Manager to lead our cafe team, uphold brand standards, and deliver outstanding guest experiences. You will collaborate with baristas and management to run a profitable operation.

Responsibilities include staff training, scheduling, cash handling, inventory, and maintaining food safety. This full-time, on-site role offers growth opportunities within a locally loved coffee brand.

Qualifications

• Strong communication and leadership abilities with a positive attitude.
• Comfortable using hospitality software including POS, scheduling, and purchasing systems.
• Highly organized with the ability to oversee a team and manage time effectively.
• Good customer service mindset and accountability in a busy cafe environment.

Responsibilities

• Manage retail staff across recruitment, training and delegation while upholding a culture of development.
• Engage with local communities and represent the Dark Horse brand to build relationships.
• Enforce store policies including cash handling, cleanliness, and health & safety.
• Assist with ordering, inventory management, storage and display to optimize waste and top-line sales.
• Deliver outstanding customer service and ensure staff provide the same.
• Develop product knowledge in coffee, food, and bakery offerings.

Skills

Team leadership

Communication skills

Time management

POS systems experience

Tools

POS systems

Scheduling software

Purchasing systems

Job description

Assistant Store Manager - Toronto

About the Organization: Dark Horse Espresso Bar is a pioneer in the Toronto specialty coffee community and has become a hotspot for those who appreciate great coffee, handmade pastries, and a comfortable environment. Dark Horse is a place where guests can relax, reflect, socialize, and re‑energize with seriously great coffee. Over the past 19 years, we have evolved from one beloved neighborhood cafe into a collection of six shops in vibrant communities across the city.

About the Position

The Dark Horse Store Manager is the core of our cafe experience, responsible for building and leading a successful cafe rooted in the Dark Horse brand and guest experience. The Manager works closely with the Barista team and Dark Horse Management to deliver an exceptional employee and guest experience, while operating a profitable and growing business with the highest quality standards. Candidates must possess a strong business sense, natural hospitality, and outstanding team leadership skills. The successful candidate will be excited by the opportunity to grow a coffee-focused hospitality business and embrace the challenges that come with it. We are currently hiring for this role at our Richmond & Spadina location. This position is for an existing vacancy.

Primary Responsibilities

• Manage retail staff across the full spectrum of people-related functions including training, delegation,, while upholding a culture that supports the positive development of all!
• Engage with both the local geographical community and coffee community as an ambassador with a focus on building positive relationships and enhancing the Dark Horse brand.
• Execute Dark Horse policies and processes including but not limited to cash management, store cleanliness, ordering, systems (7 shifts & POS), food safety, health & safety, hiring.
• Assist store manager with all ordering, inventory management, storage and display related functions in a manner that optimizes waste and top‑line sales.
• Personally deliver outstanding customer service and ensure that all staff members understand how to and are doing the same.
• Study and understand Dark Horse?s product offering with a specific focus on coffee, food and bread related knowledge.

Qualifications

• Highly positive ambassador with strong communication skills and a genuine kindness, thoughtfulness and a sense that the glass is always at least half full.
• Comfortable with key hospitality software including POS, scheduling and purchasing systems.
• Highly accountable and well-organized, with an ability to oversee a team of staff.
• Exceptional time management skills.

Pay and Schedule

• Expected hours: 35 - 40 hours per week.
• Hourly wage of up to $21.00 per hour, depending on experience.
• Eligibility for benefits is subject to plan terms and waiting periods.
• Participation in customer gratuities in accordance with our tip allocation policy.
• This position also participates in gratuities provided by customers, according to our tip allocation policy, as well as variable compensation related to the top line success.

Additional Information

• Location: Toronto , ON.
• Work location: On site.
• Salary: $ 20.00 to $ 77.00 HOUR hourly.
• Terms of employment: Permanent employment Full time.
• Starts as soon as possible.
• Source: CareerBeacon #3283384.
• Reports to: The Assistant Manager will report to the Store Manager and Dark Horse’s General Management team. Managers are expected to work full time hours in a manner that balances their personal needs against business performance.

We are committed to equal employment opportunity and value diversity in our workplace.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, accommoda

Big League Food Company (parent company of Dark Horse Espresso Bar) represents the next generation of beloved food brands. Our goal is to preserve the magic of local food brands while building category leaders.