assistant manager - retail

Title: Assistant Manager

Company: PRJD Enterprises LTD.

Posted on: March 22, 2025

Job Details

Job Overview: We are seeking an Assistant Manager to join our team and support the training and development initiatives within our organization. The ideal candidate will assist in creating, organizing, and delivering training programs to employees.

Duties:

• Must maintain Quick Lube or Automotive Management experience
• Excellent interpersonal and communication skills (oral & written)
• Leadership and able to lead a high-performance team (MUST communicate with ownership team about any staffing issues)
• Must keep a positive attitude, strong work ethic, be motivated, and be a team player
• Must be able to lift and move work-related items up to 80 pounds
• Must be able to push, pull, lift, and bend at the knees and waist
• Have a valid driver’s license (drive between locations, pick up and drop off vehicles at fleet customers, and pick up or drop off products at suppliers)
• Ensure procedures are followed, store cleanliness is maintained, and customer satisfaction (NPS) is achieved
• Maintain adequate car flow through the store by ensuring vehicles are serviced promptly (10 min or less)
• Complete necessary reports required by the owner
• Manage inventory levels
• Control cost of goods
• Manage labour costs
• Motivate staff
• Maintain store cleanliness (daily, weekly, and monthly)
• Ensure periodic checklists are completed
• Work to increase sales by increasing the average per car and daily car count
• Ensure customers are receiving only services required and not given unnecessary services
• Monitor operational issues
• Manage and develop employees with ongoing training and periodical reviews
• Recruit and train new lube technicians
• Work to achieve long-term customer retention and development
• Monitor, measure, and report on staff training and development plans and achievements
• Maintain store systems
• Ensure activities meet Company requirements for quality management, health and safety issues, legal concerns, environmental policies, and general duties
• Pick up drop off (and organize) fleet customers
• Manage selling and customer service activities and promote staff competence in these areas
• Manage health and safety program, security, emergency systems, capabilities of staff, according to company policies and relevant law
• Report any areas that could require improvement with new procedures, products, training and development, lower cost of goods, etc.
• Perform additional duties as requested by upper management
• Utilizing down time for staff cleaning or organizing the shop
• Ensure inventory of tools is maintained
• Fix/repair tools asap
• Notify the Manager of missing tools, repairs and maintenance on a daily basis

* You may be required to work statutory holidays except for Christmas and New Year's Day.

* Bonus programs (proformas will be given to you to exceed; if you meet or exceed those, you will be bonused)

Job Types:

Full-time, Permanent

Pay:

From $21.00 per hour

Expected hours: 40 per week

Additional Pay:

• Bonus pay
• Commission pay

Flexible Language Requirement:

French not required

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Work Location:

In person, Kelowna, BC

Education:

Secondary School (preferred)

Experience:

Microsoft Office: 1 year (preferred)

Retail management: 1 year (preferred)

Licence/Certification:

Driving Licence (preferred)

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