assistant manager - retail

Title: Assistant Store Manager - 6 Month Contract

Posted on: April 22, 2025 by Home Depot

Job Details

With a career at The Home Depot, you can be yourself and also be part of something bigger. Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for Customers by meeting their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability.

ASMs must analyze trends, solve problems, and develop themselves and their Associates in order to maximize contribution to store success. They must also be capable of working with Associates, the Store Manager, and other ASMs to accomplish goals.

Position Responsibilities:

1. Providing the Home Depot shopping experience for Customers (e.g., ensuring that Customers are acknowledged, project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked).
2. Using the racetrack and coaching other Associates and Department Supervisors to proactively seek and satisfy Customers.
3. Ensuring sufficient scheduling to meet customer demand in all areas of responsibility.
4. Training Associates to provide quality customer service.
5. Ensuring that store events are appropriately scheduled and communicated.
6. Ensuring all Special Order/Install Customers are satisfied with their products or services.
7. Recruiting and placing Sales Associates with the appropriate skills for special order/installs.
8. Ensuring specialty areas (e.g., Flooring, Kitchen, Appliance, Millwork & Decor) are adequately staffed.
9. Setting departmental sales goals and monitoring them regularly.
10. Recruiting, interviewing applicants, and making recommendations to the store manager about hiring for open positions.
11. Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay, and performance-based pay increases.
12. Driving productivity on the sales floor.
13. Communicating store and Home Depot objectives to associates.
14. Coaching, training, and developing associates by providing feedback.
15. Communicating clear career paths for associates.
16. Taking appropriate actions to minimize turnover in all customer service areas.
17. Preparing, leading, and utilizing the Chalk Talk process to communicate store sales, events, and promotional activity.
18. Assessing associates' training needs and implementing plans for improvement.
19. Knowledge of all Home Depot programs and services and the ability to communicate these to customers and associates.
20. Maintaining department profitability through report analysis.
21. Developing and communicating store standards for Customer Service to Associates.
22. Leading Associates and working with peers and Store Manager to anticipate and solve problems.
23. Making certain that all daily inspections are completed.
24. Following up on all safety audit and accident reporting.

Location:

Greater Sudbury, ON

Workplace Information:

• On site

Salary:

$20.00 to $77.00 per hour

Terms of Employment:

Permanent employment, Full time

Vacancies:

1 vacancy

Advertised Until:

2025-05-21