Assistant Manager, Restore North York

Habitat for Humanity GTA; Toronto; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

3 weeks paid vacation

Flexible work hours

Benefits plan (dental, vision,extended

RRSP matching

Gym membership

Volunteer opportunities

Job summary

Habitat for Humanity GTA is seeking an Assistant Store Manager to join our North York ReStore team. You will represent Habitat as a brand ambassador, supervise staff and volunteers, and manage our retail operations both in-store and online via Shopify and Salesforce.

Responsibilities include coordinating daily health and safety inspections, inventory and donation processing, and delivering outstanding customer service while meeting sales targets.

Qualifications

• 1–3 years of customer service or retail experience.
• Ability to be available on weekends on a business needs basis.
• Proficient in technology (Outlook/Teams) and retail management systems.
• Previous experience leading people or managing a retail operation is an asset.

Responsibilities

• Represent Habitat for Humanity GTA as a Brand Ambassador by modeling our values and guiding principles.
• Support the Manager with supervising, training, and leading ReStore staff and volunteers.
• Manage, post, and update our retail eCommerce platforms (Shopify and Salesforce).
• Provide administrative and clerical support including daily health and safety inspections, inventory and donation processing.
• Supervise all retail operations including store merchandising, selling, space management, and stock control.
• Troubleshoot day-to-day issues and concerns.
• Ensure a safe work environment by promoting store policies and safety protocols.
• Support achieving sales and customer satisfaction targets to fund our cause.
• Deliver exceptional customer service to customers, donors, and volunteers.
• Deescalate and resolve customer complaints.
• Assist with loading and unloading donated products from trucks.
• Advocate for Habitat for Humanity GTA and model our values.

Skills

Weekend availability

Customer service

Retail management

Technology proficiency

Team leadership

Attention to detail

Sales KPIs

Tools

Microsoft Outlook/Teams

Retail management systems

Social media marketing

Job description

Job Title: Assistant Store Manager

Reports To: Manager, North York ReStore

Terms of Employment: Full Time - Permanent

Salary: Starting at $45,100 / year

Location: Habitat for Humanity North York Restore located at 55 Orfus Road, North York, ON M6A 1L7.

Website: habitatrestore.ca and www.instagram.com/habitatgta

Who We Are

Habitat for Humanity GTA is greater Toronto’s most recognized provider and advocate of solutions that tackle our region’s housing crisis. Our mission is to create a world where everyone has a safe, quality place to live. We focus on creative solutions to address the affordable housing crisis in Toronto, Brampton, Caledon, York Region and Durham Region. With the help of volunteers, donors and community partners, we unlock change for generations by bringing the benefits of home ownership to more people and communities. Since 1988, Habitat GTA has built 23 new communities, empowering more than 500 families.

Habitat ReStoreis a chain of non-profit home improvement retail stores with 10 locations across the Greater Toronto Area, owned and operated by Habitat for Humanity GTA. We sell home furnishings, appliances, and other renovation materials at a fraction of the price. Our items are donated from businesses and individuals and undergo inspection and testing to ensure they meet our high-quality standards.

Habitat GTA is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year. Together, we are building a better, more inclusive GTA for everyone.

Why Join Us?

• A meaningful opportunity to make an impact and help your local community


• 3 weeks paid vacation, Habitat for Humanity days, and personal days


• Flexible work hours


• Generous benefits coverage plan (including dental, vision care, and extended health care)


• Corporate gym membership and an EmployeeAssistance Plan (EAP)


• RRSP matching eligibility


• Volunteer opportunities to support our Habitat for Humanity Builds


• Growth and development opportunities


• Great entry-level opportunity for new graduates, or experienced customer service professionals


• The pride of being part of a highly respected, high profile global charity

The Opportunity

• Represent Habitat for Humanity GTA as a Brand Ambassador by modeling ourvalues and guiding principles


• Support the Manager with supervising, training, and leading ReStore staff and volunteers


• Manage, post, and update our retail eCommerce platforms (Shopify and, SalesForce)


• Provide administrative and clerical support as required including, daily health and safety inspections, inventory and donation processing, etc.


• Supervise all retail operations including store merchandising (including our eCommerce website), selling, space management, stock control, etc.


• Problem solve and troubleshoot day to day issues and concerns


• Ensure a safe work environment by adhering to and promoting store policies and health and safety protocols and best practices


• Support with reaching sale and customer satisfaction targets to fund our cause


• Deliver exceptional customer service to our customers, donors, and volunteers


• Deescalate and resolve customer complaints


• Support with the loading and unloading of donated products from our trucks


• Advocate for Habitat for Humanity GTA and model ourvalues and guiding principles

What You Bring

• 1-3 years of customer service or retail experience


• Ability to be available on weekends on a business needed basis


• Proficient in technology (including Microsoft Outlook/Teams), retail management systems, and social media for marketing


• Previous experience leading people or managing a retail operation is an asset


• Ability to perform heavy lifting (up to 30 pounds) and walk, stand, sit, and stair climb on a frequent basis


• Safety boots required: CSA approved safety footwear to be worn at all times


• Strong attention to detail and a love of process


• Driven by sales, targets, and KPIs


• Independently leads with kindness and confidence


• Understanding of volunteer management, renovation and building materials is considered an asset


• Passion for retail and customer service is considered an asset


• Enthusiastic and passionate about our mission; ensuring families have a safe and decent place to live

Your Future at Habitat for Humanity GTA Awaits.

Applicants must be eligible to work in Canada throughout the duration of their employment with Habitat for Humanity GTA. Proof of eligibility will be required.

Habitat for Humanity GTA is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Don’t meet every single requirement? Women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Habitat, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Habitat for Humanity GTA is committed to ensuring a barrier-free, accessible and inclusive work environment. We welcome and encourage applications from people with disabilities. Upon individual request, we will endeavor to remove barriers to the hiring process to accommodate candidates with disabilities, providing the applicant has met the bonafide requirements of the employment position. Please inform us should accommodation be required at any point during the recruitment and selection process.

As part of our selection process, the successful candidate must receive clearance by a police background check.

We thank all applicants for their interest in Habitat for Humanity GTA, however only those selected for an interview will be contacted.