Assistant Manager, Reservations & Royal Service

Accor Hotels; Whistler; On-site; CAD 62,000 - 67,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an Assistant Manager for Reservations & Royal Service. This leadership role focuses on enhancing guest experiences through personalized service and efficient operations. You will oversee the Reservations department, ensuring adherence to service standards while managing a dedicated team. With a commitment to excellence, you will drive performance metrics and contribute to the hotel's reputation as a premier destination. Join a dynamic team that values innovation and guest satisfaction, and take your career to new heights in a breathtaking mountain setting.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Employee Travel Program

Hotel leisure benefits including Golf/Ski passes

Qualifications

• Previous leadership experience in a similar role required.
• Strong telephone speaking skills and proven ability to guide team.

Responsibilities

• Lead and manage all aspects of the Reservations & Royal Service department.
• Maximize revenues by ensuring all agents are knowledgeable in hotel services.

Skills

Leadership

Guest Services

Communication Skills

Telephone Skills

Education

Experience in a similar role

Tools

Property Management System

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Assistant Manager, Reservations & Royal Service

Providing engaging, sincere, personalized service is one of the ways our Reservations & Royal Service colleagues are turning moments into memories for our guests. This newly curated leadership role is intended to drive business results by finding and developing efficiencies resulting in an elevated guest experience.

Salary Range: $62,000 - $67,000 gross annually, based on previous experience and education.

Job Duties Include:

• Lead and manage all aspects of the Reservations & Royal Service department and ensure all service standards are followed.
• Have an excellent working knowledge of the following departments: Front Office, Housekeeping, Guest Services, Concierge, Engineering and In Room Dining.
• Maintain accurate records of all guest and employee requests.
• Ensure proper staffing and scheduling including recruitment for the Reservations & Royal Service Department.
• Develop and manage the performance of the Reservations & Royal Service Colleagues.
• Manage and coordinate all group and individual reservations.
• Maximize revenues by ensuring all Reservations & Royal Service Agents are knowledgeable in room product and hotel services.
• Conduct regularly scheduled departmental meetings.
• Work towards improving and maintaining Voice of Guest, LQA and Forbes scores on a monthly basis.
• Assist guests regarding hotel facilities in an informative and helpful way.

Qualifications

• Previous leadership experience in a similar role required.
• Previous experience with a Property Management system required.
• Strong telephone speaking skills.
• Proven ability to guide and coach team members.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.

Job Perks & Benefits:

• Subsidized staff accommodation provided.
• Complimentary meal in our staff cafeteria per shift.
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
• Hotel leisure benefits including Golf/Ski passes.

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].