Assistant Manager, Public Safety & Guest Experience

Pacific National Exhibition; Vancouver; On-site; CAD 55,000 - 65,000; Full time

Job summary

A prominent community event organization in Metro Vancouver is seeking an Assistant Manager, Public Safety & Guest Experience. In this full-time role, you will support the Public Safety department by managing event security operations and coordinating staff schedules, while contributing to a dynamic team focused on delivering memorable experiences. Ideal candidates will have operational experience in public safety or guest experience and possess strong organizational and communication skills.

Benefits

Flexible work environment

Competitive compensation package

Free or discounted tickets to events

Staff discounts for attractions

Qualifications

• 2+ years of previous operational experience, preferably in Public Safety or Guest Experience.
• Must be able to obtain a valid BC Security Worker License within 6 months.
• Exceptional planning, organizational, communication and administrative skills.

Responsibilities

• Provide operational support to the Public Safety department.
• Assist with implementing policies and guidelines for Public Safety.
• Directly manage physical security systems.

Skills

Operational experience

Planning skills

Organizational skills

Communication skills

Job description

Job Description

Full-Time; Permanent

Date Posted : November 20, 2023

Who we are…

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 113-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams : the 15 day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

At the PNE, we strive to create an environment that reflects our organization’s core values : Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.

We are seeking a highly motivated and enthusiastic Assistant Manager, Public Safety & Guest Experience that has a passion for the events industry and the Pacific National Exhibition (PNE). The Assistant Manager, Public Safety & Guest Experience, will work under the direction of the Manager, Public Safety & Guest Experience and provide direct administrative and operational support to the Public Safety and Operations team.

Why join our Team?

• Exhilarating and fun-loving culture
• Flexible work environment
• Opportunity for free or discounted tickets to shows, events, sports games, and much more
• Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
• Competitive compensation package
• Opportunity to create lasting memories and friendships!

What will you do this year?

In your role as an Assistant Manager, Public Safety & Guest Experience , your primary accountabilities will be to :

Provide operational support to the Public Safety department including scheduling and planning event-based operations and site security personnel.

Assist with interpreting, implementing, and maintaining policies, rules and guidelines pertaining to the Public Safety Department.

Create schedules for the event and site security teams.

Directly Manage physical security systems including access control, alarms, and CCTV.

Assist with time approval duties on an as needed basis.

Liaise with the Sales department to coordinate parking lot rentals.

Coordinate and track security license (BST and AST) requirements.

Undertake a variety of research projects as directed by the Operations management team.

Undertake a variety of duties during the annual Fair at the PNE including coordinating assigned events, projects and continued administrative support.

Assist with the hiring, onboarding, and coordination of departmental training of staff.

Perform other related duties as required.

What else?

2+ years of previous operational experience, preferably in Public Safety or Guest Experience capacities. Experience with live events, hospitality, or relevant industry considered an asset.

Must have or be able to obtain within 6 months of employment, a valid BC Security Worker License.

Exceptional planning, organizational, communication and administrative skills.

Ability to foster effective working relationships with peers, subordinates, and external contacts.

Comfortable with autonomy and working under pressure, with ability to meet multiple service demands simultaneously in a fast-paced work environment.

Must be available and willing to work a varied schedule that will at times include evenings and weekends.

Candidates must undergo a Criminal Record Check.

Who are you?

Skillful communicator

Detail oriented

Adaptable

Proactive

Where and when to APPLY?

Applications can be submitted via the PNE website at and will be accepted until the role is filled.

Preference will be given to candidates who submit their resume / cover letter before Sunday, December 3. We look forward to hearing from you!

Additional Information

The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $55,000 - $65,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.

The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at .

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