Assistant Manager (Part-time)

Ontario Trillium Foundation; Nanaimo; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Premium wage premium on provincial min

Free movies

Discounted concessions

Flexible scheduling

Advancement opportunities

Work with friends in a team setting

Job summary

Landmark Cinemas is seeking a theatre operations leader to manage daily complex operations and guide Cast members. You will focus on guest satisfaction, staff training, and safety while upholding company policies and procedures.

You will work closely with the Theatre Management Team to ensure high service standards and memorable guest experiences across showings and venues.

Qualifications

• Experience leading a Cast and Crew to deliver excellent Guest Service.
• Ability to implement policies and procedures in a theatre setting.
• Strong communication with management and staff to ensure smooth operations.

Responsibilities

• Oversee daily theatre operations, including labour cost and guest satisfaction.
• Assist with policy execution and internal controls across the complex.
• Support training and development of Cast members and staff.
• Manage systems like POS, audit docs, and projection training programs.
• Communicate regularly with the management team and outside resources to resolve issues.

Skills

Guest service

Team leadership

Operations management

Communication

Tools

POS system

Job description

WHO WE ARE:

At Landmark Cinemas, we are the Cast & Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies…. But it’s more than just a movie. That’s why our Cast & Crew are valuable and why we are always focused on creating an exceptional movie experience for our Guests; why the quality of our popcorn matters and why a perfect presentation is understood. Every detail is important to us, which is why we think like owners and remain steadfast in accomplishing our goals. It’s why we opened our first theatre in 1965, and why we’ll continue making the movie experience the best that it can be.

People are at the core of our business - we are for ALL Movie Lovers and this means we embrace a culture of inclusion and mutual respect by valuing the uniqueness of all Cast & Crew, Guests, and business partners. We value respectful behavior above individual achievements, and we are committed to having our workforce reflect the communities we serve.

We are proud to support Kids Help Phone. As a National Sponsor of Walk So Kids Can Talk, Landmark Cinemas is committed to supporting the mental health and well-being of young Movie Lovers, including our Cast & Crew.

WHO YOU ARE:

You are an all-star team motivator that has experience leading by example and directing the Cast and Crew in delivering the ultimate movie-going experience by radiating our Company Values and applying policies and procedures. You understand what it takes to provide exceptional Guest Service and are energized by communicating with others. In supporting the Theatre Management Team, you will demonstrate many accountabilities, and enjoy having fun and encouraging a work environment that maintains team focus and demonstrates results... and YOU love movies!

THE JOB:

• Manage daily operations of the theatre complex (Including: labour cost, cost of sales, revenue control, speed of service, Guest satisfaction, equipment & procedure training, safety of Guests & Cast, and film & product quality)
• Assist with the execution of operational policies and procedures. Ensure that internal controls within the complex are in place, routinely evaluated, and followed
• Assist with the selection, training & development, and employment experience of the Cast
• Assist with the administration and operation of all pertinent systems (POS, audit documentation, training programs & projection)
• Communicate on an ongoing basis with the management team, including the General Manager, by attending all schedule meetings and by use of the communication tools provided
• Communicate and respond to outside resources including Emergency Service personnel, Cinema Support Centre personnel, Operational leaders, Suppliers, Contractors, and Community Groups to identify and resolve daily operational issues or concerns, as needed
• Keep abreast of industry and facility related information to ensure current and up-to-date operations of the complex
• Assist with the monitoring of Guest satisfaction; determine opportunities to enhance the movie-going experience and respond appropriately to challenges or obstacles that reduce positive Guest interaction
• Greet and engage Guests and make them feel special - helping to create memorable experience
• Be available and visible to Cast and Guests; observe and assist with potential issues
• Provide consistent performance feedback to Cast members and address performance issues in a timely manner using effective performance management tools
• Work safely and ensure Cast members are made aware of and follow safe work practices. Be prepared to respond in the event of an emergency, as required, including the coordination of Guest evacuation

THE PERKS:

• This position offers a $1.50 premium on the provincial minimum wage
• Stay in the know on the latest Hollywood blockbusters with FREE movies
• Discounted popcorn and concession snacks…need we say more?
• Flexible scheduling options that work with your busy life
• Work with your friends in an engaging environment
• Opportunities for advancement in theater management