Assistant Manager, Operations - GR Steak

Great Canadian Entertainment; Richmond; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the hospitality industry is seeking an Assistant Operations Manager for Gordon Ramsay Steak. The role involves ensuring operational excellence, leading front of house staff, and maximizing profitability. The ideal candidate will have a background in hospitality management, strong interpersonal skills, and a commitment to delivering exceptional customer service.

Qualifications

• Minimum 2 years’ experience in food and beverage operations management.
• Serving It Right Certification or ability to obtain it.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide hands-on leadership to front of house staff.
• Ensure cash handling procedures are followed.
• Assist in recruitment and onboarding of team members.

Skills

Leadership

Communication

Time Management

Customer Service

Organization

Education

Post-secondary education in culinary and/or hospitality management

Tools

MS Office

Micros

Squirrel systems

Job description

Reporting to the Manager, Operations, the Assistant Operations Manager is responsible for the assisting with management, profitability, and day-to-day operations of Gordon Ramsay Steak. Equipped with a demonstrated track record in providing exemplary customer service and a background in the hospitality industry, this individual will consistently deliver an exceptional dining experience and achieve a high level of guest satisfaction. This position assists with ensuring adherence to all policies and procedures, motivating others and leading by example and fostering a safe and welcoming work environment for all team members.

Key Accountabilities

• Provide hands on leadership and development to Gordon Ramsay Steak front of house staff
• Directing the day-to-day activities of the Gordon Ramsay Steak front of house team
• Ensure proper cash handling procedures are followed
• Assist with maximizing the revenues of our Gordon Ramsay Steakhouse while minimizing front of house operating costs
• Liaise and communicate effectively with team members, back of house staff and the restaurant management team
• Develop and cultivate Great Experiences and Memories with all stakeholders (guests, ownership and team members)
• Assist in contributing to the overall company goals, initiatives, and objectives
• Manage time and attendance records
• Manage the performance of front of house team
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Actively participate in the recruitment and onboarding of team members, and in department meetings
• Performs other duties as assigned

Education and Qu alifications

• Minimum 2 years’ experience as food and beverage operations management in a premium restaurant or establishment
• Post-secondary education in culinary and / or hospitality management or suitable combination of education and experience an asset
• Serving It Right Certification or the ability to obtain a Serving It Right Certification
• Proven ability of driving the profitability of Food & Beverage operations
• Demonstrated ability to lead by example and mentor a team
• Able to work under pressure, multi-task and meet multiple deadlines while maintaining high customer service levels and a positive presentation
• Proven interpersonal service skills, organization skills to plan time effectively, and work without direct supervision
• Excellent interpersonal and verbal communication skills
• Computer literacy in MS Office required with financial analysis experience an asset
• The ability to successfully pass a criminal record check through the Gaming Policy Enforcement Branch
• Strong working knowledge of Micros and Squirrel systems

Work Environment Considerations

• Regular office, restaurant or casino environment, standing or walking for long periods of time and non-traditional work hours.

Create a job alert for this search