Assistant Manager (On Site)

Prospera Credit Union; Kelowna; On-site; CAD 83,000 - 93,000; Full time

Job summary

A community-based financial organization in the Central Okanagan is seeking an Assistant Manager to lead and coach a team. The ideal candidate will have over 2 years of leadership experience in a financial institution and excel in enhancing member experiences. Competitive compensation and a supportive environment are offered.

Benefits

Competitive compensation package

Flexible work arrangements

Defined contribution retirement plan

Paid time off including vacation and wellness days

Opportunities for professional growth

Qualifications

• 2+ years of leadership experience in a customer-facing role within a financial institution.
• Strong coaching, mentoring, and training skills.
• Excellent interpersonal and communication skills, capable of engaging diverse audiences.
• Proven sales and business development abilities.

Responsibilities

• Promote high employee engagement through leadership and direction.
• Achieve results by coaching, measuring, and correcting performance.
• Partner with your manager to ensure operational effectiveness.
• Inspire sales and service excellence by coaching staff.
• Identify opportunities to promote the branch and generate new leads.

Skills

Leadership experience

Coaching skills

Interpersonal skills

Sales abilities

Business development

Job description

TEAM LOCAL is hiring

Prospera Credit Union is a community-based, purpose-driven organization offering a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant communities, support local enterprises, and empower individuals financially. We proudly serve communities throughout the Lower Mainland, Fraser Valley, and Okanagan.

We are seeking an Assistant Manager who will play a key role in delivering exceptional service to our members. This position involves leading by example, providing guidance, coaching, and mentorship to the team to ensure every interaction exceeds expectations. If you are a dedicated leader passionate about results and enriching member experiences, we want to hear from you!

Note: Experience working for a Credit Union or Bank is required for this position.

Responsibilities:

• Promote high employee engagement through leadership and direction.
• Achieve results by coaching, measuring, and correcting performance.
• Partner with your manager to ensure operational effectiveness of the branch and maximize team performance.
• Inspire sales and service excellence by coaching staff on service delivery and resolving complex member issues.
• Identify opportunities to promote the branch and business by developing existing customer relationships and generating new leads.
• Establish internal and external relationships to support business objectives.
• Participate in and represent the branch at leadership meetings, contributing to budgeting and strategic planning.

Qualifications:

• 2+ years of leadership experience in a customer-facing role within a financial institution.
• Strong coaching, mentoring, and training skills.
• Excellent interpersonal and communication skills, capable of engaging diverse audiences.
• Proven sales and business development abilities.
• Knowledge of deposits, personal lending, mortgage, and wealth management products.

What We Offer:

• Competitive total compensation package including base salary and incentives, with an expected starting range of $83,250 to $92,500, based on experience and internal equity.
• Flexible work arrangements for some roles.
• Flexible benefits program tailored to your needs.
• Defined contribution retirement plan.
• Paid time off including vacation, wellness days, and "Prosperian" days.
• Opportunities for professional growth and development.
• A supportive, collaborative work environment — we’re proud to be a Great Place to Work certified organization.

Note: The successful candidate will need to complete a background check, including criminal, credit, and reference checks. Please let us know if you require accommodations during the recruitment process.