Assistant Manager, Old's

Mark's; Olds; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a leading Canadian retailer committed to quality and innovation. This role offers the chance to lead a dynamic team, ensuring exceptional customer service while managing store operations. With a focus on diversity and inclusion, you will foster a positive work environment and drive the brand’s evolution. If you have a passion for retail and a knack for coaching, this is the perfect opportunity to make a significant impact in a supportive and inclusive workplace.

Qualifications

• 3-5 years of retail experience with proven coaching and mentoring skills.
• Exceptional communication and organizational skills are essential.

Responsibilities

• Lead the team to meet service standards and manage B2B operations.
• Ensure compliance with operating procedures and manage store operations.

Skills

Coaching and Mentoring

Communication Skills

Organizational Skills

Retail Experience

Basic Computer Skills

Job description

What You’ll Do

Customer Service

• Provide leadership to the team, coaching and following up to ensure service model standards are met for each customer.
• Lead the B2B Mark’s Commercial Business, including order entry and management, coaching the team for accurate and timely order processing and delivery.
• Deliver an exceptional omni-channel experience by managing in-store eCommerce sales and fulfilling eCommerce orders within set service levels.
• Support customer experience through timely inventory processing and movement to the sales floor.

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Manage scheduling and follow-up on shipping/receiving, eCommerce fulfillment, cash management, and operational systems & compliance.
• Assist in the preparation and execution of annual inventories.
• Ensure compliance with all corporate LP, cash, audit, and OH&S policies and procedures.
• Take responsibility for store operations in the absence of the Store Manager.

Training

• Provide leadership and coaching to ensure service standards are delivered to each customer.
• Create and communicate daily operational plans.
• Conduct effective shift meetings and coaching sessions.
• Follow up to ensure timely completion of required training.

Leadership

• Act as a brand ambassador, promoting brands and culture.
• Motivate the team through recognition programs, contests, and customer compliments.
• Maintain performance management expectations, including progressive discipline when necessary.
• Follow disciplinary processes consistently and fairly.
• Foster a positive, inclusive, and empowering work environment.

What You’ll Bring

• Proven coaching, mentoring, and development skills for department and store teams.
• Ability to plan and manage daily and weekly department and store activities.
• Exceptional communication and organizational skills.
• Strong training and mentoring abilities.
• 3-5 years of retail experience.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills.

About Us

At Marks, we offer an extraordinary career helping to lead our brand’s evolution to be Canada’s top destination for industrial and casual apparel and footwear. As a leading Canadian retailer and part of the Canadian Tire family, Mark’s is committed to comfort, quality, and style, with a focus on innovation and private brands. Join us and find your place here.

Our Commitment to Diversity, Inclusion, and Belonging

We foster an environment where belonging thrives, and diversity, inclusion, and equity are integral to everything we do. We aim to build a culture of dignity and respect across all identities, including religion, nationality, gender, race, age, ability, language, sexual orientation, and gender identity. Our purpose is to help make life in Canada better.

Accommodations

We believe inclusion is essential. Candidates from diverse backgrounds, including racialized, Indigenous, 2SLGBTQIA+, women, and individuals with disabilities, are encouraged to apply. If you need accommodations during the application or interview process, please let us know, and we will support you.