Assistant Manager - Non-Profit - Purpose-Driven Retail

JRoss Recruiters; Southwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading recruitment firm in Southwestern Ontario is seeking a Store Supervisor to oversee daily operations, support team members, and ensure excellent customer experiences. The ideal candidate will have supervisory experience in retail and a passion for community impact. This role offers a competitive compensation package and the opportunity to work within a values-driven organization committed to inclusivity.

Benefits

Competitive compensation

Benefits package

Collaborative environment

Qualifications

• Previous supervisory or team lead experience, ideally in retail, warehouse, or logistics.
• A passion for customer service and community impact.
• Comfort using basic computer programs.

Responsibilities

• Support daily store operations, including sales floor supervision.
• Provide leadership, coaching, and motivation to team members.
• Promote excellent customer experiences.

Skills

Supervisory experience

Collaborative leadership

Customer service

Organizational skills

Multitasking

Safety commitment

Basic computer skills

Tools

MS Office

POS systems

Scheduling tools

Job description

Responsibilities

• Support daily store operations, including sales floor supervision, donation intake, and backroom coordination
• Provide leadership, coaching, and motivation to team members to achieve performance goals
• Promote excellent customer and donor experiences by modelling friendly, knowledgeable service
• Assist in training new employees, fostering an inclusive, safe, and respectful workplace
• Oversee merchandise flow, pricing, and floor presentation to ensure an organized and shoppable environment
• Monitor safety practices, perform routine checks, and take corrective actions as needed
• Collaborate with the Store Manager to track KPIs, identify improvement opportunities, and contribute to team success
• Participate in local community engagement initiatives to support the organization's mission
• Maintain strong communication with team members, volunteers, and leadership

Requirements

• Previous supervisory or team lead experience, ideally in retail, warehouse, or logistics
• A collaborative leadership style with the ability to support, coach, and motivate others
• A passion for customer service and community impact
• Strong organizational and multitasking abilities in a fast-paced setting
• A commitment to safety, accessibility, and inclusive work environments
• Comfort using basic computer programs (MS Office, POS systems, scheduling tools)
• Valid driver’s license and willingness to occasionally travel for work

Corporate Culture

• Be part of a values-driven organization with a social mission
• Grow your career within a growing, purpose-led retail model
• Receive a competitive compensation and benefits package
• Work in a collaborative and community-focused environment
• Make a tangible difference in the lives of others through your work
• This organization is committed to having a safe, inclusive workplace with teams that reflect the diverse communities they serve. They believe in giving everyone a chance to shine and grow—and expect all staff to contribute to these values.

Application Materials

Resume: please attach resume in MS-Word format. More information:

• Files must be less than 5 MB.
• Allowed file types: doc docx.

Cover Letter: please attach cover letter in MS-Word format. More information:

• Files must be less than 5 MB.
• Allowed file types: doc docx.

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