Assistant Manager, Lougheed Mall

Sport Chek; Burnaby; On-site; CAD 34,000 - 53,000; Full time

Job summary

Join a leading sporting goods retailer as a Retail Consultant in Burnaby. You will enhance customer experiences, lead operational standards, and develop team performance. The role requires strong leadership, communication, and mentoring skills, with a focus on achieving results in a dynamic retail environment.

Qualifications

• 3-5 years of retail management experience required.

Responsibilities

• Ensure execution of the Customer Experience and provide resolution for all customer concerns.
• Lead the implementation and execution of standard operating procedures (SOPs).
• Provide ongoing feedback and coaching to management and team members.

Skills

Coaching

Communication

Organizational Skills

Mentoring

Problem Solving

Job description

Sr. Consultant, Retail Recruitment Lead @ Canadian Tire | Recruiting Top Talent for Retail Management

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What You’ll Do

• Customer Service: Ensure execution of the Customer Experience and provide resolution for all customer concerns. Offer an exceptional omni-channel experience by facilitating in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

• Demonstrate and follow up on visual compliance standards, store maintenance, and pricing standards.
• Lead the implementation and execution of standard operating procedures (SOPs).
• Responsible for achieving annual shrink targets through team education, enforcement of LP and audit standards, and inventory control.
• Ensure compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Follow processes and systems for tech shop service programs, including maintenance and compliance standards.
• Create efficient weekly store schedules for sales and support functions.

Training

• Provide ongoing feedback and coaching to management and team members based on key metrics and observed behaviors through huddles, one-on-ones, and performance coaching programs.
• Create development plans for staff, support and coach to improve performance gaps, and conduct ongoing coaching to enhance team performance.

Leadership

• Act as a brand ambassador, promoting our stores, programs, brands, and people internally and externally.
• Effectively problem-solve, delegate, and follow up on tasks assigned to team members.
• Maintain SportChek performance management expectations, including feedback and coaching; apply progressive discipline where necessary.
• Promote and sustain a positive, motivating, safe, inclusive, and empowering work environment.

What You Bring

• Proven ability to coach, mentor, and develop department and store teams through setting expectations, communication, coaching, feedback, and ongoing support.
• Results-driven with the ability to build and manage daily and weekly game plans for the department and store.
• Exceptional communication and organizational skills.
• Superior training and mentoring skills.
• 3-5 years of retail management experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

At Canadian Tire Group of Companies, we foster an environment of transparency where your contributions are recognized, valued, and fairly rewarded. Salary ranges from $34,800 to $52,200, complemented by benefits, bonuses, and additional compensation.

About Us

At Sport Chek, we aim to discover what moves you and help build your career. As Canada’s destination for footwear, apparel, and sporting goods, we believe sport and activity can shape your style, relationships, and mindset. Join us and become part of a collaborative network of like-minded individuals serving customers coast-to-coast.

Our Commitment to Diversity, Inclusion, and Belonging

We are dedicated to fostering an environment where belonging thrives, and diversity, inclusion, and equity are integrated into everything we do. We treat everyone with dignity and respect regardless of religion, nationality, gender, race, age, ability, language, sexual orientation, or identity. We aim to make life in Canada better for all.

Accommodations

We believe inclusion is essential. Candidates from equity-seeking groups such as racialized individuals, Indigenous peoples, 2SLGBTQIA+ community, women, and people with disabilities are encouraged to apply. If you require accommodations during the application or interview process, please inform us, and we will assist you.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Sporting Goods Manufacturing