Assistant Manager, London Hyde Park

Canadian Tire Corporation; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead their London Hyde Park location. In this dynamic role, you will provide leadership to a dedicated team, ensuring exceptional customer service and operational excellence. You will manage both in-store and eCommerce experiences, guiding your team to meet service standards and compliance with operational procedures. The ideal candidate will possess strong coaching skills, a passion for retail, and the ability to motivate others in a fast-paced environment. This is a fantastic opportunity to make a significant impact in a vibrant team atmosphere.

Qualifications

• 3-5 years of retail experience with proven coaching and mentoring abilities.
• Exceptional communication and organizational skills are essential.

Responsibilities

• Lead the team to ensure exceptional customer service and operational compliance.
• Manage inventory movement and eCommerce fulfillment effectively.

Skills

Coaching and Mentoring

Communication Skills

Organizational Skills

Customer Service

Leadership

Retail Experience

Basic Computer Skills

Job description

Assistant Manager, London Hyde Park

What you’ll do

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.

• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.

• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

• Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.

• Manage scheduling and follow up of execution on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.

• Assists in preparation and execution of annual inventories.

• Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.

• Assumes responsibility for all operations of the store in the absence of the Store Manager.

Training

• Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.

• Creates and communicates execution of Daily Game Plan for operations activities.

• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings/coaching sessions.

• Follows up with the team to complete required training within timeframes.

Leadership

• Acts as a brand ambassador by promoting brands and culture.

• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.

• Maintain Mark’s performance management expectations including progressive discipline where necessary.

• Follows the disciplinary process consistently and impartially.

• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.

• Proven ability to build and manage a daily, weekly plan for the department and store.

• Exceptional communication skills and organizational skills.

• Superior training and mentoring skills.

• 3-5 years retail experience required.

• High energy, enthusiasm, and a drive to succeed.

• Basic computer skills required.