Assistant Manager - Laser Tag

FunEx Canada; Edmonton; On-site; CAD 36,000 - 50,000; Full time

Job summary

Join a vibrant and energetic team at an exciting entertainment venue! As an Assistant Manager, you will play a crucial role in delivering exceptional customer experiences while managing a fun-loving team. This position offers a dynamic work environment where creativity and positivity thrive. You will be responsible for coaching staff, handling customer inquiries, and ensuring smooth operations during busy events. If you're passionate about creating memorable experiences and leading a team to success, this is the perfect opportunity for you. Embrace the fun and bring your leadership skills to a place where work feels like play!

Benefits

Benefits after 3 months

Fun work environment

Team-building activities

Qualifications

• 1+ years of management or supervisory experience in entertainment or hospitality.
• Strong coaching skills and ability to motivate staff.

Responsibilities

• Deliver outstanding customer service and handle customer issues.
• Maintain staff performance and assist in hiring and training.

Skills

Customer Service

Coaching

Team Leadership

Communication

Results Driven

Detail-oriented

Education

1+ Years Management Experience

Tools

Excel

Job description

We're Laser City!

We are looking for an experienced Assistant Manager to join our Edmonton Laser City team!

We offer action-packed Laser Tag, Mini Paintball, eSports, and more! We specialize in special occasion events - birthday parties, corporate events, sports teams, etc.

We create memories through fun experiences.

Our Assistant Manager will help us deliver amazing customer experiences to our guests while helping us to manage and grow our awesome team.

Some of the tasks you will be required to do:

1. Delivers outstanding customer service and will deal with customer issues as needed.
2. Maintains staff performance by coaching to develop our team's skill set and holding employees accountable for their actions.
3. Will be actively involved in the employee hiring and assessment process.
4. Shift Lead Weekends and Evenings, and through the week for private bookings.
5. Work in the office in a customer service role.
6. Assist in scheduling, hiring, and training of employees.

We're a relaxed, fun place to work. Everyone gets on well with everyone else and has fun at work. Our customers walk out the door saying "that was so much fun", so it's not hard to enjoy your work. If you're having fun, they're having fun.

Please note you must be available to work Saturday AND Sunday. This is a full-time, 40 hours a week role.

We look forward to hearing from you! We only add fun, driven people to our team, so please don't just fill in the form "here's my resume". You will not get a call if you do that. Tell us a little about yourself. Tell us a little about what you're looking for (hours, availability, etc.). Tell us why you'd be awesome at this job. Also, tell us if you're a dog or cat person (this is to see who reads everything....). If you can't do these simple things, you're not detail-focused, and that's a problem...

The Ideal Person for this Job is:

1. Happy and energetic.
2. Customer focused.
3. A lifelong learner.
4. Truly cares about your position within the company.
5. A leader rather than a boss.
6. Likes to create a fun engaging work environment through positive reinforcement and recognition.
7. Is great at coaching and delegating to their team.
8. Has a strong desire to motivate staff and get the most out of their employees.
9. Can communicate effectively through email and in person.
10. Results driven – focused on providing excellent product delivery every time.
11. Drives and has their own reliable transportation.

Extra points for anyone with extra skills that might be useful to our business (graphic design, basic repair/renovation skills, sales experience, etc.) - be sure to mention them if you do have them!

Experience:

• 1+ Years management or supervisory experience, preferably in a related field (entertainment, recreation, hospitality, etc).
• Experience in training part-time staff.
• Comfortable with on-the-spot coaching.
• Reporting using Excel and other programs.
• Leading and building a happy team.
• Driver’s License.

This is a full-time position, salary $36,000 - $50,000.
Benefits after 3 months.