Assistant Manager, Kelowna Service Location

BCAA (The British Columbia Automobile Association); Kelowna; On-site; CAD 76,000 - 90,000; Full time

Job summary

Join a forward-thinking organization as an Assistant Manager in Kelowna, where you'll inspire your team and support the growth of a dynamic business line. This role involves leading exceptional customer service initiatives, driving financial performance, and optimizing operations. You'll play a vital part in building strong community relationships while fostering a positive workplace culture. With a competitive salary and a range of benefits, including performance bonuses and professional development opportunities, this position offers you the chance to make a meaningful impact in the lives of British Columbians. If you're passionate about leadership and customer service, this is the perfect opportunity for you.

Benefits

Career and personal development opportunities

Flexible benefits supporting health and wellness

Paid time off for vacation and volunteering

BCAA membership with perks and savings

Incentives recognizing team performance

Qualifications

• Minimum four years' insurance experience with supervisory experience.
• Strong analytical and problem-solving skills to meet sales targets.

Responsibilities

• Guide team to achieve member goals leveraging insurance expertise.
• Lead financial growth through acquisition and retention of new business.

Skills

Customer Relations

Team Leadership

Financial Management

Analytical Skills

Problem-Solving

Risk Management

Education

Post-secondary diploma or degree in marketing or business

Tools

MS Office

Job description

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We're driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share, and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

As an Assistant Manager of the Kelowna Service Location, you will play an essential role in supporting the growth and performance of one of BCAA's dynamic business lines. Customer-driven and flexible, you'll inspire your team to achieve departmental objectives and foster positive brand impressions and long-lasting relationships.

Who you are :

• You have Members' best interests at heart, providing exceptional client relations and personalized service to meet their needs.
• You take joy in leading and mentoring your team members' growth and development.
• You are an effective team player demonstrating flexibility and adaptability to changing work priorities and organizational needs.
• You take the initiative for your development, staying current with industry trends and products.
• You possess strong competencies in financial and risk management and can multi-task in a high-energy work environment.
• You're enthusiastic about building BCAA's profile by participating in community events and sustainability initiatives.

During a typical day, you will :

• Guide and support your team to achieve member goals while leveraging your insurance product expertise.
• Lead financial growth and productivity through acquisition and retention of new business.
• Analyze business requirements, productivity, and workflows to optimize staffing levels.
• Develop action plans to uphold audit and underwriting standards, minimizing risk and errors.
• Implement disciplined risk management practices through ongoing document review.
• Maintain knowledge of all BCAA Membership and insurance manuals, standards, and policies.

What you bring :

• Post-secondary diploma or degree in marketing or business, with a minimum of four years' insurance experience.
• At least two years of supervisory or management experience in a financial or sales environment (or equivalent education and experience).
• Exceptional analytical and problem-solving skills to meet and exceed sales targets.
• A limited history of Errors & Omissions and a solid understanding of BCAA's business.
• Comfortable using technology, including MS Office.

The salary range for this position is $76,030 to $90,000, determined by knowledge, skills, experience, certifications, market demand, and internal equity. In addition to base salary and benefits, this position is eligible for a performance bonus of 12.5%, up to 20%.

Internal Applicants : The application deadline is end of day April 16, 2025. Please note this is a Management Broadband position.

What we offer :

• The opportunity to make a difference in the lives of British Columbians, BCAA Members, and communities.
• Career and personal development opportunities.
• Incentives recognizing team and individual performance.
• Flexible benefits supporting health, lifestyle, and wellness.
• A competitive rewards package including salary, bonuses, pension, and more.
• Paid time off for vacation, wellness, volunteering, and cultural or religious observances.
• BCAA membership with perks and savings.
• Meaningful, rewarding work for a BC Top Employer committed to a people-first workplace.

We're always looking for talented individuals like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to accessible and inclusive employment. For support during the application process, contact [emailprotected].