Assistant Manager, Interim, 48th Ave

Mark's; Town of Athabasca; On-site; CAD 34,800 - 43,500; Full time

Benefits offered by this job

Career growth opportunities

Product discounts

Other perks to support well-being

Job summary

Mark's in Athabasca, Alberta is hiring a Customer Service leader focusing on team coaching and exceptional service delivery. This role requires 3–5 years of retail experience and strong communication skills.

Responsibilities include leading customer service operations, managing inventory processes, and ensuring team compliance with procedures. Mark's offers benefits supporting well-being and career growth opportunities.

Qualifications

• Proven ability to coach, mentor and develop team.
• Exceptional communication and organizational skills.
• 3–5 years retail experience required.

Responsibilities

• Lead and coach the customer service team to ensure exceptional service.
• Manage order entry, inventory movement and eCommerce fulfillment.
• Implement and ensure compliance with operating procedures.

Skills

Coaching and mentoring skills

Communication skills

Organizational skills

Retail experience

Job description

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Provides an exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Supports the customer experience through timely processing and movement of inventory to the sales floor.

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Manage scheduling and follow up of execution on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
• Assists in preparation and execution of annual inventories.
• Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
• Assumes responsibility for all operations of the store in the absence of the Store Manager.

Training

• Provides leadership to the team and consistently coaches and follows up to ensure delivery of the service model standards to each customer.
• Creates and communicates execution of Daily Game Plan for operations activities.
• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
• Follows up with the team to complete required training within timeframes.

Leadership

• Acts as a brand ambassador by promoting brands and culture.
• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Maintains Mark’s performance management expectations including progressive discipline where necessary.
• Follows the disciplinary process consistently and impartially.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What You’ll Bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
• Proven ability to build and manage a daily, weekly plan for the department and store.
• Exceptional communication skills and organizational skills.
• Superior training and mentoring skills.
• 3–5 years retail experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

Benefits

• Other perks to support your well‑being.
• Career growth opportunities and product discounts.

Our typical hiring range is between $34,800 and $43,500. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role‑specific requirements.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.