Assistant Manager, Information Technology

St. Margaret's School; Victoria; On-site; CAD 80,000; Full time

Job summary

An established educational institution is seeking an Assistant Manager of Information Technology to oversee IT infrastructure and support services. This role involves ensuring the smooth operation of technology systems, managing helpdesk support, and leading IT projects. The ideal candidate will have a strong background in network administration and experience in educational IT services. Join a dedicated team in a dynamic environment that values equity, diversity, and inclusion, and contribute to empowering education for girls in a supportive community.

Benefits

On-site gym

Access to rapid transit

Dynamic educational environment

Professional development opportunities

Qualifications

• 5+ years of experience in IT, ideally in an educational setting.
• Strong knowledge of network and systems administration.
• Ability to manage complex information systems infrastructure.

Responsibilities

• Ensure effective running of IT infrastructure and systems.
• Provide helpdesk support and manage IT-related projects.
• Supervise IT team and coordinate technology budget.

Skills

Network Administration

Windows Server Management

Helpdesk Support

IT Ticketing Software

Microsoft 365 Administration

LAN/VLAN Administration

Backup and Recovery Solutions

Security Systems Management

Analytical Skills

Customer Service Skills

Education

College diploma in Computer Science

5 years of IT experience

Tools

Active Directory

G-Suite

Office 365

Share Point

Firewall Configuration

Network Virtualization Tools

Job description

Assistant Manager, Information Technology

Temporary

Internal/External

Posting Date: Apr 9, 2025
Closing Date: April 15, 2025
Posting #: 2025013

Hours:

Monday-Friday, 37.5 hours per week.
Beginning Apr 28, 2025, to October 24, 2025

Salary:

$80,000 annual salary

This is a non-bargaining unit position.

All candidates must be legally able to work in Canada.

Summary:

St. Margaret's School (SMS) is Western Canada's only girl-centered, independent day and boarding school located in Victoria, British Columbia, Canada, on the unceded traditional territories of the Esquimalt Nations, Songhees Nations, and W̱SÁNEĆ Nations. Founded in 1908, SMS is an international centre for girl-centered learning and leadership development, providing empowering education for girls from Junior Kindergarten to Grade 12 (boarding grades 7–12). St. Margaret’s School is an International Baccalaureate (IB) School offering the Diploma Program.

Reporting to the Chief Operations and Financial Officer, the Information Technology (IT) Assistant Manager is responsible for a range of duties involving the support, approval, and implementation of all computer hardware, software, and operating systems.

The primary role is to ensure the smooth and effective running of the extended Information Technology infrastructure and systems while also performing a variety of technical duties related to the support and maintenance of network systems and equipment at SMS. The IT Assistant Manager will also assume some help desk responsibilities and complete various IT-related projects as directed by the COFO.

Core Competencies:

• Integrity & Trust
• Service Orientation
• Adaptability
• Innovation
• Resilience
• Professional Knowledge
• Communication & Collaboration

Duties and Responsibilities:

• Work with the COFO to plan and review a framework comprising IT procedures, practices, and procurement strategies.
• Setup and maintenance of the IT infrastructure encompassing telecommunication systems and networks, internet connectivity links and networks, computers/hardware, software systems, and applications.
• Identify IT requirements and life cycle of devices such as desktops, laptops, projectors, cell phones, computer peripherals, and networking equipment.
• Coordinate event management and structures relating to the school (Assemblies, Drills, Audio-video activities).
• Propose plans for the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
• Evaluate the overall effectiveness of network operations and existing technologies.
• Provide expertise and training to employees, students, and parents on all IT issues.
• Coordinate the IT infrastructure to ensure alignment with strategic and business priorities.
• Documentation, technical writing, report generation.
• Helpdesk support and monitoring.
• Develop and maintain a collaborative working relationship with users, vendors, and other related groups.
• Accountable for the delivery of all Information Technology services and assets throughout the school.
• Network administration including network design, integrity, security, disaster recovery, and federation service management.
• Manage SMS hardware and software systems, application servers, internet, backup and recovery systems, router, firewalls, LAN, VLAN/WAN management, and phone systems.
• Provide inputs to COFO for school-wide technology budget, projects, and priorities.
• Supervise IT team, as directed.
• All other duties as required.

Required Education & Experience:

• College diploma (or similar) in Computer Science or related field.
• Minimum of 5 years’ experience in the Information Technology field.
• Equivalent education and/or experience in independent school IT services will also be considered.

Required Knowledge, Skills & Abilities:

• Comprehensive knowledge of technology trends and capabilities.
• Expert knowledge of the following technologies:
• Domain configuration and management for modern Windows Servers
• Switches, hubs, and firewall configuration
• Microsoft 365 with local active directory syncing
• Workstation/laptop management for both Windows and MacOS
• LAN/VLAN administration
• Share Point administration
• IT Ticketing and helpdesk software
• Camera and security systems
• Backup and recovery software
• Network Virtualization
• Anti-virus and MDR solutions
• DNS servers, DHCP
• G-Suite administration
• Server monitoring software
• Office 365 administration
• Wireless technologies
• Network security
• Comprehensive knowledge and understanding of network and systems administration in a Windows and cloud-based environment.
• Demonstrated experience managing complex information systems infrastructure, ideally in an educational setting with an understanding of mission-critical systems for education.
• Proven experience managing IT Tickets, triaging issues, setting SLAs, and examining recurring problems for improvements to be made.
• Ability to understand classroom and business issues and opportunities and translate them into technology solutions.
• Highly motivated and well organized.
• Ability to adapt and seek solutions from a variety of perspectives.
• Highly developed analytical and documentation skills.
• Must possess strong interpersonal, leadership, and customer service skills.

Work Conditions:

• Regular hours of work, Monday to Friday, 37.5 hours per week.
• Overtime as required.
• Manual dexterity to operate computer and other office equipment.
• Fast-paced environment.
• Sitting for long periods of time.
• Lifting and/or moving up to 20lbs may be required.

Valued Benefits:

A career with St. Margaret’s School will offer you the opportunity to be part of a dedicated team of professionals in a dynamic and rewarding educational environment. This position is located on the school campus, with access to rapid transit, on-site gym, and other amenities.

St. Margaret's School emphasizes a dedication to equity, diversity, and inclusion across living, learning, and work environments. The school aims to have its workforce mirror the diversity of students and the community. Actively encouraging applications from groups facing historical or current equity barriers, the institution is committed to fostering an equitable, diverse, and inclusive community. Employees needing employment support, technical aids, or accommodations, are encouraged to contact Human Resources at [e-mail].

Interested candidates are invited to submit an application package, including a covering letter, curriculum vitae, and professional references, through Bamboo HR, by April 16, 2025, to:

Questions email [e-mail]