Assistant Manager II

McMaster University; Hamilton; On-site; CAD 54,000 - 66,000; Full time

Job summary

McMaster University seeks a Hospitality Operations Manager to support daily oversight across multiple locations. You will assist in ordering food and supplies, manage scheduling, cash handling, and drive service excellence while upholding safety standards.

The role requires a college diploma in Food & Beverage Management or equivalent and a minimum of three years in management, with availability for evenings and weekends.

Qualifications

• 3+ years of management experience.
• College Diploma in Food & Beverage Management or equivalent.
• Availability to work evenings and weekends.
• Experience in ordering food and supplies, cash handling and supervising multi-unit staff.

Responsibilities

• Assist in day-to-day supervision of operations within Hospitality Services.
• Support manager in ordering food and supplies, scheduling staff, and ensuring service and safety standards.
• Involved in front-line customer service, food preparation and setup/cleanup during peak demand.
• Work with external food safety auditors and support health & safety protocols.
• Lead and participate in strategic hiring planning and job fair execution.

Skills

Management experience

Customer service

Staff scheduling

Food safety compliance

Budgeting and cost control

Education

College Diploma in Food & Beverage Management

Job description

Schedule Based on operational needs; will include evenings and weekends.

Education Level College Diploma in Food & Beverage Management or Equivalent

Career Level 3 years minimum in Management

Job Description

Department, Unit, or Project Description:

Hospitality Services is a McMaster department committed to enhancing the campus life experience by supporting the University vision and by fostering a culture of inclusivity and respect. Hospitality Services provides the McMaster community with an evolving variety of global cuisine options while striving to create a positive work environment. Our staff (210 unionized, 250 non-unionized) work throughout more than 20 locations to serve vegetarian choices, international food menus, healthy options, quick snacks and made-to-order entrees seven days a week.

Job Summary:

Reporting to the Chef Manager or unit manager, the incumbent assists in the effective management of the operations as assigned; supports the manager in ordering of food and supplies, food preparation, cash controlling, scheduling of multi-unit staff, marketing, maintaining and improving service and safety standards. This position involves front-line customer services and food service functions which consist of working side by side with employees to maximize efficiency, quality and services in various shops and/or catering functions, including setup and clean up. Additional responsibilities will include working with external food safety auditors, strategic hiring planning and job fair execution and pandemic Health & Safety responsibility, plus any other managerial functions as assigned.

Accountabilities:

Operational Management:

Under the direction of the Senior Manager, Chef Manager, Catering Manager or Associate Manager, assist in the day-to-day supervision of operations within Hospitality Services.

Provides supervision and direction to employees.

Operates under objectives set by the Senior Manager, Chef Manager, Catering Manager or Associate Manager.

• Assists in the monitoring of culinary operational functions of assigned operation; including ensuring supplies and items ordered, identifying and recommending labour and food cost issues, and be conscious of the operational contribution of the unit.

Assists with the identification, development and implementation of an effective service delivery model which balances food quality, sustainability and customer service by working closely with employees to understand the operational needs, by seeking input from customers and by communicating industry trends to the Associate Manager, Catering Manager, Chef Manager or Senior Manager.

Unit liaison/point of contact with external Food Safety/Secret Shopper auditor. Upon audit review, makes recommendations and develops action plans for corrective measures.

Monitors inventory level, assists in ordering food and supplies

• Develops and manages multi-unit schedules.

Ensures operational standards and service standards are executed and followed within assigned units

Assists with providing training to employees

Involved in front-line customer service, food preparation, set-up and clean-up when needed in peak demand.

Acts as an escalation point for customers.

Human Resource Management:

Establish work priorities, shows employees how to do tasks, allocates staff and provides direction to union/casual staff during a shift.

Works closely with Senior Manager on strategic hiring planning and execution of job fairs. This includes social media promotion, securing locations, arranging for materials and logistics.

• Assists with providing training by working side by side with employees to understand where training gaps exist, suggesting training programs to the Associate Manager, Catering Manager, Chef Manager or Senior Manager.
• Leads and ensures execution of pandemic Health & Safety and Food Safety protocols with unit staff, taking corrective actions when needed. Develops cleaning recommendations and protocols based on Public Health standards.
• Fosters and supports a team-based work environment, empowering staff as they provide exceptional customer service.
• Encourages staff to achieve high standards and apply creative skills in the preparation and presentation of food items.
• Ensures healthy and safe working conditions for the staff to achieve objectives of injury reduction.

This position will be based primarily in Burlington in the Ron Joyce Center/Degroote Business School but will be part of McMaster Catering Services which could require occasional work in our other locations. We operate a cafe in the Ron Joyce Center and provide all catering services (varying from simple coffee services to formal plated dinner galas) in the building.

We expect to offer a starting salary of $60,226.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to [e-mail] or the HR contact associated with your position of interest.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.