Assistant Manager, Housekeeping (TFT)

Waypoint Centre for Mental Health Care; Penetanguishene; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

8% vacation pay and 14% in lieu of ben

HOOPP pension plan

EFAP

Job summary

Waypoint Centre for Mental Health Care in Ontario is seeking an Assistant Manager for Housekeeping & Linen Services to supervise staff across multiple locations and assist the Manager in delivering efficient services.

The role involves scheduling, infection prevention, budget support, inventory control and maintaining high cleanliness standards. Shifts include days, afternoons and weekends with a premium.

Qualifications

• Experience leading teams in a healthcare or similar setting.
• Strong infection prevention and control practices knowledge.
• Experience with WHMIS and occupational health and safety regulations.
• Ability to plan, schedule and supervise multiple sites.
• Proven ability to deliver quality, timely results.

Responsibilities

• Supervises housekeeping staff across multiple locations.
• Plans, coordinates and oversees activities, schedules and quality standards.
• Maintains cleaning methods, infection prevention programs and waste handling.
• Assists in annual budget submissions by forecasting needs.
• Manages inventory of equipment, supplies and linen.
• Generates departmental reports and handles time-off requests.
• Ensures customer service standards and handles inquiries and complaints.
• Participates in teams and committees.

Skills

Leadership

Team building

Communication

Conflict resolution

Interpersonal skills

Education

EVS Leadership Certification

CHHA – Canadian Healthcare Housekeeper Association

Job description

Waypoint Centre for Mental Health Care is a 315-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care. Located on the shores of Georgian Bay, we serve some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secure forensic mental health services in the province.

The Manager, Housekeeping & Linen Services is currently seeking an Assistant Manager. The successful candidate will be responsible for supervising housekeeping staff at multiple locations and assisting the Manager in providing efficient services.

Please Note: This position is eligible for shift premium. The schedule will consist of days, afternoons and weekends.

KEY ACCOUNTABILITIES:

• Effectively supervises staff through planning, coordinating and overseeing the activities of housekeeping staff.
• Establishes and maintains schedules/ assignments, quality standards, cleaning methods and procedures, cleaning schedules and cyclical projects assignments, infection prevention and control programs and waste handling.
• Maintain the highest level of cleanliness in assigned areas by implementing operating procedures, co-coordinating training needs conducting performance appraisals.
• Assist in the preparation of annual budget submissions by forecasting requirements for products, equipment and staff.
• Maintain control and inventory of equipment, cleaning supplies and linen.
• Perform administrative tasks including creating departmental schedules, reports, duty assignments, creating daily sign in sheets, managing time off requests and updating the electronic payroll system.
• Ensure effective customer service delivery by following up on customer inquiries, requests, complaints, taking corrective action and communicating pertinent information to customers.
• Regularly monitoring customer service satisfaction, investigating complaints and carrying out discipline as required.
• Set up and approve vacation time off, call in staff to cover absences and schedule part time staff to other departments.
• Participation on various teams and committees.

REQUIREMENTS/QUALIFICATIONS:

• Canadian Healthcare Housekeepers’ – EVS Leadership Certification preferred
• Member of CHHA–Canadian Healthcare Housekeeper Association preferred
• Minimum of 3 years’ of demonstrated leadership experience preferably in a healthcare setting
• Demonstrated understanding of Infection Control best practices for Environmental Cleaning for Prevention and Control of Infections
• Experience with housekeeping operations, linen pick-up and distribution systems including infection control practices and procedures, preferably in a health care setting
• Experience with WHMIS and Occupational Health and Safety Regulations, preferably in a unionized environment
• Results oriented work ethic to work independently and undertake tasks needed to accomplish work objectives and deliver quality, consistent and timely results
• Strong team building, interpersonal and conflict resolution skills
• Demonstrated verbal communication and business writing skills
• Proven ability to adapt readily to change with strong organizational and planning skills
• Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude
• Preference for proficiency in French/English language

WHAT WE OFFER?:

• Includes 8% vacation pay and 14% in lieu of benefits OR 10% if enrolling in HOOPP
• Eligible to participate in the Health Care of Ontario Pension Plan (HOOPP)
• Access to Waypoint’s Employee & Family Assistance Program (EFAP)