Assistant Manager, Housekeeping (FT)

Waypoint Centre for Mental Health Care; Penetanguishene; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefit plan

HOOPP pension plan

Professional development

Relocation support

EFAP

Job summary

Waypoint Centre for Mental Health Care in Ontario is seeking an Assistant Manager to supervise housekeeping staff across multiple locations and support the Manager in delivering efficient services.

You will oversee scheduling, infection control, inventory, budgeting, and customer service, ensuring high cleanliness standards and compliance with WHMIS and OH&S.

This role offers a comprehensive benefits plan, HOOPP, professional development, relocation assistance, and EFAP.

Qualifications

• Canadian Healthcare Housekeepers’ EVS Leadership Certification preferred
• Member of CHHA-Canadian Healthcare Housekeeper Association preferred
• Minimum of 3 years’ demonstrated leadership experience preferably in a healthcare setting
• Demonstrated understanding of Infection Control best practices for Environmental Cleaning for Prevention and Control of Infections
• Experience with housekeeping operations, linen pick-up and distribution systems including infection control practices and procedures, preferably in a health care setting
• Experience with WHMIS and Occupational Health and Safety Regulations, preferably in a unionized environment
• Results oriented work ethic to work independently and undertake tasks needed to accomplish work objectives and deliver quality, consistent and timely results
• Strong team building, interpersonal and conflict resolution skills
• Demonstrated verbal communication and business writing skills
• Proven ability to adapt readily to change with strong organizational and planning skills
• Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude
• Preference for proficiency in French/English language

Responsibilities

• Supervise housekeeping staff through planning, coordinating and overseeing activities across locations
• Establish and maintain schedules, assignments, cleaning methods and procedures, infection control programs and waste handling
• Maintain highest level of cleanliness by implementing operating procedures and conducting training and performance appraisals
• Assist in preparing annual budget submissions by forecasting requirements for products, equipment and staff
• Maintain control and inventory of equipment, cleaning supplies and linen
• Perform administrative tasks including creating departmental schedules, reports, duty assignments, sign-in sheets, and updating payroll
• Ensure effective customer service delivery by following up on inquiries, requests and complaints and communicating with customers
• Monitor customer satisfaction, investigate complaints and carry out disciplinary actions as required
• Set up vacations, call in staff to cover absences and schedule part-time staff to other departments
• Participate on various teams and committees

Skills

Leadership

Infection control

OH&S knowledge

Housekeeping operations

Bilingual

Job description

Waypoint Centre for Mental Health Care is a 315-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care. Located on the shores of Georgian Bay, we serve some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secure forensic mental health services in the province.

The Manager, Housekeeping & Linen Services is currently seeking an Assistant Manager. The successful candidate will be responsible for supervising housekeeping staff at multiple locations and assisting the Manager in providing efficient services.

Please Note: This position is eligible for shift premium. The schedule will consist of days, afternoons and weekends.

• Effectively supervises staff through planning, coordinating and overseeing the activities of housekeeping staff.
• Establishes and maintains schedules/ assignments, quality standards, cleaning methods and procedures, cleaning schedules and cyclical projects assignments, infection prevention and control programs and waste handling.
• Maintain the highest level of cleanliness in assigned areas by implementing operating procedures, co-coordinating training needs conducting performance appraisals.
• Assist in the preparation of annual budget submissions by forecasting requirements for products, equipment and staff.
• Maintain control and inventory of equipment, cleaning supplies and linen.
• Perform administrative tasks including creating departmental schedules, reports, duty assignments, creating daily sign in sheets, managing time off requests and updating the electronic payroll system.
• Ensure effective customer service delivery by following up on customer inquiries, requests, complaints, taking corrective action and communicating pertinent information to customers.
• Regularly monitoring customer service satisfaction, investigating complaints and carrying out discipline as required.
• Set up and approve vacation time off, call in staff to cover absences and schedule part time staff to other departments.
• Participation on various teams and committees.

REQUIREMENTS/QUALIFICATIONS:

• Canadian Healthcare Housekeepers’ - EVS Leadership Certification preferred
• Member of CHHA-Canadian Healthcare Housekeeper Association preferred
• Minimum of 3 years’ of demonstrated leadership experience preferably in a healthcare setting
• Demonstrated understanding of Infection Control best practices for Environmental Cleaning for Prevention and Control of Infections
• Experience with housekeeping operations, linen pick-up and distribution systems including infection control practices and procedures, preferably in a health care setting
• Experience with WHMIS and Occupational Health and Safety Regulations, preferably in a unionized environment
• Results oriented work ethic to work independently and undertake tasks needed to accomplish work objectives and deliver quality, consistent and timely results
• Strong team building, interpersonal and conflict resolution skills
• Demonstrated verbal communication and business writing skills
• Proven ability to adapt readily to change with strong organizational and planning skills
• Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude
• Preference for proficiency in French/English language

WHAT WE OFFER:

• A comprehensive and generous benefit plan including dental coverage, paid holidays, paid vacation days, sick days and extended health benefits
• Participation in the Health Care of Ontario Pension Plan (HOOPP)
• Professional development and mentorship opportunities
• Relocation support program for eligible staff
• Access to Waypoint’s Employee & Family Assistance Program (EFAP)