Assistant Manager Guest Services ( Front Office) @ ibis Mumbai BKC

Accor Hotels; Victoria; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading hotel company in Victoria is seeking an Assistant Guest Service Manager to oversee front office operations and ensure exceptional guest service. The ideal candidate will have a BHM degree and relevant experience, along with strong leadership and management abilities. Join Accor Hotels to enhance your career in hospitality, where growth and diversity are prioritized.

Qualifications

• 3 years of experience as a Team Leader or 1 year as an Assistant Guest Service Manager.
• Thorough understanding of F&B and Front Office operations.

Responsibilities

• Oversee daily front office operations and assist in training staff.
• Provide professional service to guests and ensure satisfaction.
• Collaborate with management to meet hotel goals.

Skills

F&B Service knowledge

Management skills

Customer service

Training abilities

Cultural sensitivity

Education

BHM degree

Job description

Company Description

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join us to write your story and help imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Must have thorough working knowledge of F&B Service & Front Office operations, including F&B, front desk, reception/cashiering procedures, and reservations.
• Must understand the functions of each hotel department, physical layouts, key personnel roles, daily operations, special events, and upcoming conventions and groups.
• Assist in training all F&B/Front Office employees.
• Attend and oversee daily front office operations as part of the team.
• Handle credit issues effectively.
• Perform other duties as directed by the Guest Service Manager.
• Help the Director of Guest Services develop new procedures to enhance guest service.
• Provide efficient, friendly, and professional service to all guests.
• Lead by example in attending to guest requests, striving for total customer satisfaction.
• Proactively ensure positive interactions with internal and external customers; consult your Manager if issues arise.
• Collaborate with colleagues and management to meet departmental and hotel goals.
• Respect and be sensitive to customers and colleagues from all cultural backgrounds.
• Actively promote hotel facilities and special promotions to guests.

Qualifications

BHM degree with 3 years of experience as a Team Leader or 1 year as an Assistant Guest Service Manager (AMGS).