Assistant Manager, Guest Experience | Metrotown

lululemon; Burnaby; On-site; Full time

Job summary

A leading performance apparel company is seeking an Assistant Manager for Guest Experience in Metrotown. This role involves store leadership, team development, and ensuring exceptional guest experiences. The ideal candidate will promote a culture of belonging and growth, manage budgets, and lead a diverse team. Join a dynamic environment focused on community and personal growth.

Benefits

Health plans

Dental plans

Mental health plans

Paid time off

Retirement matching

Employee discounts

Wellness programs

Development courses

Qualifications

• Minimum 1 year of people management and leadership experience.
• Reliable transportation to the store.

Responsibilities

• Lead an exceptional guest experience through connection and product education.
• Manage aspects of the store’s controllable budget and labor hours.
• Create an inclusive, respectful team environment.

Skills

Leadership

Conflict Management

Guest Issue Resolution

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Assistant Manager, Guest Experience | Metrotown

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Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on technical fabrics and functional design to create transformational products and experiences that support movement, growth, connection, and well-being. Our success stems from our innovative products, store emphasis, commitment to our people, and community connections. We aim to foster positive change and build a healthier, inclusive, and growth-oriented environment for our team members.

Job Summary

The Assistant Manager, Guest Experience plays a vital role in store leadership, ensuring a high-quality experience for team members and guests daily. They lead from the floor, build and develop teams, and create a culture where everyone feels a sense of belonging and growth. They ensure the team delivers exceptional guest experiences aligned with company values and directives.

Core Responsibilities

Leadership and People Management

• Create an inclusive, respectful team environment that celebrates differences and promotes a supportive, productive, and fun atmosphere.
• Engage team members by clarifying how their work contributes to store and company success.
• Implement and cascade the Store Manager’s vision for the team.
• Support hiring and team building to ensure diversity and drive performance.
• Foster ongoing learning and development through coaching, feedback, and mentoring.
• Lead performance management activities, recognize achievements, and address issues appropriately.
• Handle employee concerns, partnering with support teams when necessary.

Guest Experience and Community

• Lead an exceptional guest experience through connection and product education, providing coaching to team members.
• Make in-the-moment decisions to maintain effective store operations.
• Address guest feedback and resolve issues promptly to ensure satisfaction.

Operations, Product, and Strategy

• Collaborate on business data analysis to inform planning and strategy.
• Maintain visual merchandising standards, including restocking and minor adjustments.
• Open and close the store following procedures.
• Adhere to safety policies and legal requirements.

Budget Responsibility

• Manage aspects of the store’s controllable budget and labor hours.

People Management

• Directly oversee a subset of store employees as delegated by the Store Manager.

Qualifications

• Legally authorized to work in the store’s location.
• Reliable transportation to the store.
• Minimum 1 year of people management and leadership experience.

Preferred Assets

• High school diploma or equivalent; Bachelor’s degree preferred.
• Retail or sales management experience.
• Experience in recruiting, hiring, or training staff.

Work Environment

• Bright, lively environment with music.
• Team-oriented and independent work components.
• Conflict management and guest issue resolution skills required.
• Physical movement within the store, lifting up to 30 lbs, and occasional sitting.

Compensation & Benefits

Base pay: $25.77 - $34.87/hr, with a target bonus of 25%. Total range: $32.21 - $43.59/hr. Includes health, dental, mental health plans, paid time off, retirement matching, employee discounts, wellness programs, development courses, and more. Eligibility for benefits varies by role and location.