Assistant Manager, Forest Lawn

Mark's; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

A leading Canadian retailer, Mark's, is seeking an Assistant Manager for the Forest Lawn location in Calgary. The role involves leading a retail team, managing customer service, and ensuring operational excellence while fostering a positive workplace culture. Candidates should have retail experience, strong leadership, and communication skills.

Qualifications

• 3-5 years retail experience required.
• Proven ability to coach, mentor and develop team.
• Exceptional communication and organizational skills.

Responsibilities

• Provide leadership to the team and ensure service standards.
• Manage scheduling, inventory, and compliance operations.
• Act as brand ambassador promoting company culture.

Skills

Leadership

Communication

Organization

Coaching

Job description

Join to apply for the Assistant Manager, Forest Lawn role at Mark's

5 days ago Be among the first 25 applicants

Join to apply for the Assistant Manager, Forest Lawn role at Mark's

Get AI-powered advice on this job and more exclusive features.

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support the customer experience through timely processing and movement of inventory to the salesfloor.

What You’ll Do

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Manage scheduling and follow up of execution on shipping / receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
• Assists in preparation and execution of annual inventories.
• Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
• Assumes responsibility for all operations of the store in the absence of the Store Manager.

Training

• Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
• Creates and communicates execution of Daily Game Plan for operations activities.
• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
• Follows up with the team to complete required training within timeframes.

Leadership

• Acts as a brand ambassador by promoting brands and culture.
• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations including progressive discipline where necessary.
• Follows the disciplinary process consistently and impartially.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What You’ll Bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
• Proven ability to build and manage a daily, weekly plan for the department and store.
• Exceptional communication skills and organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

About Us

At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Retail

Referrals increase your chances of interviewing at Mark's by 2x

Sign in to set job alerts for “Assistant Manager” roles.

Assistant General Manager - Calgary Stephen Avenue

Retail Assistant Store Manager - District

Greater Calgary Metropolitan Area 5 months ago

Retail Assistant Store Manager - East Lake

Rocky View County, Alberta, Canada 5 months ago

Calgary, Alberta, Canada $50,000.00-$80,000.00 6 hours ago

Greater Calgary Metropolitan Area 5 months ago

Assistant Manager, Customer Experience, CrossIron Mills Mall

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.