Assistant Manager - Food & Beverage Operations

AccorHotel; Victoria; On-site; CAD 64,000 - 74,000; Full time

Job summary

Join AccorHotel as an Assistant Manager F&B Operations in Victoria, where you'll lead a dynamic team in providing outstanding guest experiences. This full-time role involves overseeing food and beverage operations, ensuring service excellence, and fostering a positive work environment. Enjoy a competitive salary, benefits, and opportunities for growth in a historic setting.

Benefits

Employee benefit card with discounts

Exclusive employee discounts

Complimentary meal during shifts

Comprehensive benefits programs

Access to company-matched pension plan

Qualifications

• Minimum two years of experience in Food & Beverage with at least one year in a leadership role.
• Previous experience in a hotel restaurant or multi-outlet environment preferred.
• Flexibility to work different service styles across venues.

Responsibilities

• Provide leadership during service and support daily operations in various outlets.
• Ensure service standards and guest satisfaction are upheld.
• Assist with training and onboarding of new team members.

Skills

Leadership

Interpersonal communication

Problem-solving

Organizational skills

Conflict resolution

Ability to work under pressure

Education

Serving It Right certification

Minimum two years of experience in Food & Beverage

Tools

POS systems (Silverware)

Reservation platforms (OpenTable)

Hotel systems (Opera)

Job description

• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks
• Access toour company-matchedDefined ContributionPension Plan(DCPP)
• Opportunity to develop your talent throughcoaching andour Leadership Mentoring Programs
• Competitive salary starting at $64000

What you will be doing :

Reporting line assigned by the Director of Food & Beverage relative to the functional area assigned the Assistant Manager F&B Operations is a flexible leader who supports all front-of-house food and beverage operations including Q Restaurant Q Bar Lobby Lounge Veranda In-Room Dining and Banquets. This role ensures consistent service delivery and operational excellence across multiple venues.

• Provide on-the-floor leadership during service in various outlets and banquet events supporting daily operations and guest satisfaction
• Support outlet managers banquet leaders and Captains by providing coverage during days off vacations or high-volume periods
• Lead and motivate teams by fostering a positive environment and modeling exemplary guest service
• Ensure service standards grooming and cleanliness are consistently upheld in all venues
• Support scheduling payroll verification and shift briefings across outlets and banquets as needed
• Coordinate with culinary stewarding banquet setup and other departments to ensure seamless service execution
• Maintain a strong presence during peak service times to ensure quality and efficiency
• Assist with training and onboarding of new team members and casuals across all food & beverage areas
• Handle guest concerns and feedback promptly and professionally escalating issues as appropriate
• Monitor inventory and support requisitions for supplies and equipment
• Promote and maintain a safe and healthy work environment complying with all health and safety policies
• Support marketing initiatives and promotions in coordination with the outlet leaders and marketing team
• Perform other related duties as assigned by the General Manager or F&B leadership

Qualifications :

Your experience and skills include :

• Minimum two years of experience in Food & Beverage with at least one year in a leadership role
• Previous experience in a hotel restaurant banquet or multi-outlet environment is preferred
• Serving It Right certification required
• Excellent interpersonal communication and organizational skills
• Strong problem-solving and conflict resolution skills
• Ability to work well under pressure in a fast-paced environment
• Knowledge of POS systems (Silverware) reservation platforms (OpenTable) and hotel systems (Opera) is an asset
• Proven ability to lead train and motivate a team
• Flexibility to work in different venues with varying service styles
• Must be able to work a variety of shifts including mornings evenings weekends and holidays

Physical Aspects of Position (include but are not limited to) :

• Frequent standing and walking
• Frequent ascending or descending ladders stairs and ramps
• Occasional bending and kneeling
• Occasional carrying and lifting up to 20lbs

Additional Information :

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment : Welcome to Canadas Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria British Columbia. This is the best of all worlds where contrast meets distinction opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary vintage and cutting-edge : Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work : Employment Type :

Full-time

Key Skills

Experience : years

Vacancy : 1

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