Assistant Manager, Fleur-de-Lys

Mark's Work Wearhouse Ltd.; Quebec; On-site; CAD 45,000 - 65,000; Full time

Job summary

A retail company in Quebec seeks a candidate to lead customer service initiatives and manage store operations. Responsibilities include coaching staff, ensuring compliance with policies, and enhancing team performance. Ideal candidates will have 3-5 years of retail experience, and strong communication and organizational skills. This role promises a dynamic environment and opportunities for growth.

Qualifications

• 3-5 years of retail experience required.
• Exceptional communication skills.
• Strong training and mentoring skills.

Responsibilities

• Provide leadership and coaching for service standards.
• Manage operations, inventory, and compliance.
• Develop the store team and facilitate training.

Skills

Coaching and mentoring

Exceptional communication

Organizational skills

Retail experience

Enthusiasm and drive

Job description

What you'll do

Customer Service

• Provide leadership to the team and consistently coach and follow up to ensure service model standards are met for each customer.
• Lead the B2B Mark’s Commercial Business function, including order entry and management, coaching the team to ensure accurate and timely ordering and delivery.
• Offer an exceptional omni-channel experience by facilitating in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support the customer experience through timely inventory processing and movement to the sales floor.

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Deliver performance metrics, process improvements, and Lean techniques (how, when, who).
• Lead store inventory movement teams and support accuracy.
• Manage scheduling and follow-up for shipping/receiving, eCommerce fulfillment, cash management, and operations systems & compliance.
• Assist in the preparation and execution of annual inventories.
• Ensure compliance with all corporate LP, Cash & Audit, and OH&S policies and procedures.
• Help achieve annual corporate shrink targets through team education, enforcement of LP and audit standards, and inventory controls.
• Take responsibility for the store's operations, including in the absence of the Store Manager.

Training

• Coach and develop the store team through setting expectations, communication, coaching, feedback, and ongoing support.
• Create and communicate the Daily Game Plan for operational activities and store management.
• Support the SGM in coaching to improve team and individual performance, conducting ongoing coaching sessions.
• Communicate clearly and effectively during Shift Starter meetings and coaching sessions.
• Ensure team completes required training within designated timeframes.
• Facilitate and lead team meetings as needed.
• Ensure completion of Triangle Learning Academy training within set timeframes.
• Maintain a positive work environment for staff.

Leadership

• Motivate the team through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management standards, including feedback, coaching, and progressive discipline when necessary.
• Promote and sustain a positive and motivating work environment.
• Provide mentorship and exemplify Mark’s Leadership Brand to foster continuous growth.

What you bring

• Proven ability to coach, mentor, and develop department and store teams through setting expectations, communication, coaching, feedback, and ongoing support.
• Ability to build and manage a daily plan for the department and store.
• Exceptional communication skills.
• Excellent organizational skills.
• Strong training and mentoring skills.
• 3-5 years of retail experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills are an asset.

LI-MM2