Assistant Manager, Fan Experience & Security

Job Category: Operations

Requisition Number: ASSIS002005

Posted: March 31, 2025

Employment Type: Full-Time

Locations

Edmonton, AB T5J0H6, CAN

Description

About OEG:

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue.

About the Role:

The Assistant Manager, Security & Fan Experience is primarily responsible for execution and development of fan experience & security operations during events at Rogers Place and in the Ice District, including outside security partners scheduling, deployments and training. The Assistant Manager is comfortable leading, mentoring and coaching part-time event team members and embodies a customer-centric mindset.

Your Focus in this Role:

• Accountable for 1/3 of the casual pool roster, to build rapport through consistent initiatives to retain best talents, and to provide performance driven feedback on an ongoing basis.
• Manage the day-to-day Fan Experience and Security operations for all OEG’s brands to deliver the best possible experience while working within budgets.
• Required to continuously lead, with an agile and efficient mindset, any prep before and in the moment action, to drive a flawless event.
• Represent Rogers Place and the Ice District as the lead on duty or the supporting lead for all types of events.
• Act as event commander for smaller events such as Oil Kings.
• Drive the team of part-time Supervisors to develop Fan-first skills and abilities through continued coaching and proactive deployment documents for each event.
• Work directly with the Managers, Fan Experience & Security and Coordinator, Scheduling and Staff Services to coordinate accurate staff deployments for all events.
• Assist in the hiring, onboarding, and training of all new Fan Experience and Security personnel.
• Assist in the development and documentation of all internal standard operating procedures for Fan Experience & Security.
• Work directly with and support the Coordinator, Scheduling and Staff Services with fine-tuning of scheduling, monitoring availabilities, and any vacancies leading up to all event nights.
• Assist in the development and ongoing improvements to all reporting processes, ensuring accurate feedback collection, service reporting, and fan safety.

Who You Are:

• You’re a positive person with a customer-centric focus.
• You’re a self-starter that is excited by autonomy and has a relentless drive to exceed expectations.
• You’re open-minded and don’t mind adjusting on the fly.
• You believe in a team-first mentality and you thrive in a collaborative, egoless environment.
• You’re organized, have a keen eye for detail, and incredible time management skills.
• You have a talent for building great working relationships at all levels within an organization.

Education, Experience, and Skills:

• Bachelor’s degree in a related field or a combination of other education and experience.
• 3+ years management experience in a large public assembly facility; preferably with sports and entertainment.
• You currently obtain or are willing to obtain a Valid Alberta Security License.
• Proven knowledge & experience in performance management and tactical planning for major events.
• Effective supervisory and management experience, focused on performance development, leadership, and retention.
• Exemplary organizational skills, resourceful and proven ability to handle multiple projects simultaneously.
• Proficiency in Microsoft Office: Word, Excel, Outlook, OneNote, Publisher, and PowerPoint.
• Highly visible leader with a proven track record to successfully lead a multi-service team.
• Must be able to work a business hour and event-based schedule which includes evenings, weekends and holidays.
• Experience with the Incident Command System (ICS) is considered an asset.
• Experience with ABI MasterMind is considered an asset.
• Experience with CCURE, Victor, Genetec and Omnigo operating systems is considered an asset.
• Experience with Microsoft Dynamics CRM is considered an asset.

What’s in it for you?

• 100% Employer Paid Benefits + RSP Matching Program.
• Oilers, Oil Kings, and Live Entertainment Ticket Options.
• Healthcare and Lifestyle Spending Account Options.
• On-Site Parking and Transit Allowance.
• On-Site Gym.
• Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT!
• Social Work Culture + Employee Events.

Next Steps:

Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.