Assistant Manager, Events Operations and Services, F&B

Art Gallery of Ontario; Toronto; On-site; CAD 61,000 - 77,000; Full time

Job summary

A prominent cultural institution in Toronto is seeking an Assistant Manager for Events Operations to develop and implement strategies for Food & Beverage services. This temporary full-time role requires several years of experience in high-level event management, strong communication and problem-solving skills. The ideal candidate will assist in staff management and ensure compliance with health and safety standards while fostering relationships with internal departments. Competitive salary and benefits offered.

Benefits

Discounts to GoodLife Fitness

Free tickets to major exhibits

Discounts at major attractions

Free AGO admission for friends

Qualifications

• Several years of experience in event management operations.
• Experience coordinating multiple concurrent events.
• Strong communication and interpersonal skills.
• Experience managing staff, both union and non-union.

Responsibilities

• Implement the Food & Beverage Events Logistics strategy.
• Assist in staff training for event operations.
• Manage beverage inventory and compliance with safety regulations.
• Lead Front of the House operations for events.

Skills

Public relations skills

Event management operations

Logistics skills

Problem solving

Multi-tasking

Tools

MS Word

Excel

PowerPoint

Job description

Overview

Assistant Manager, Events Operations and Services, F&B – Temporary Full-Time (18-month contract)

Location: Art Gallery of Ontario (Toronto)

Schedule: 35 hours per week; hours vary with event business needs, including evenings, weekends, early mornings, late nights and overnight shifts.

Salary: $61,370 – $76,676 per year.

What is this position responsible for?

• Strategy: Create, develop and implement the Food & Beverage Events Logistics and Operations strategy for the Events Front of the House to support all confirmed events (internal and external).
• Assist with development and updates of F&B Event Operation standard operating procedures to ensure efficient, quality, safe event operations for all staff, volunteers, clients and guests.
• Work with external Front of the House partners to optimize talent, deliver the highest Food and Beverage service reflecting AGO standards and protocols through training and strategic planning.
• Assist in Event Beverage Menu engineering to create efficiencies, drive sales, and keep AGO beverage offerings competitive and current.
• Foster strong collaborative relationships with internal partners and departments.
• Develop training plans for new employees in collaboration with the Manager, Event Operations and Services, Event Set Up Co-ordinator and Senior Maintenance Worker Overnight.
• Maintain awareness of hospitality industry trends to keep AGO services competitive and current.

Management and Administration

• Under the direction of the Manager, lead Front of the House and assist in all aspects of F&B event functions in conjunction with Special Events Order.
• Enforce Health & Safety regulations, AGO policies, standard operating procedures, and licensing rules; ensure staff compliance.
• Manage subordinate staff in collaboration with the Manager, Event Operations and Services.
• Assist with beverage management for the F&B department.
• Assist in creating and implementing sustainability initiatives aligned with the F&B department’s carbon footprint reduction goals.
• Perform regular checks of event inventory (equipment, tables, chairs, staging, bars, etc.) and monitor inventory with the Event Set-Up Co-ordinator & Senior Maintenance Worker to minimize losses.

What are we looking for?

• Several years of related experience in innovative and high-level event management operations within a quality facility (e.g., event venue, hotel, event planner, or catering operation).
• Experience coordinating and floor managing concurrent events.
• Strong public relations, communication and interpersonal skills.
• Experience managing union and non-union staff.
• Knowledge of hospitality practices, procedures and F&B products/services; ability to stay current with protocols and standards.
• Strong organizational, problem solving, logistics, scheduling and training implementation skills.
• Knowledge of logistics for running events in sensitive spaces (e.g., art gallery).
• Experience with computerized event systems; computer literacy (MS Word, Excel; familiarity with PowerPoint).
• Ability to multi-task under pressure and solve problems efficiently.
• Smart Serve certification; Emergency First Aid and Food Handler certifications are an asset.

Benefits of working at AGO

• Discounts to GoodLife Fitness.
• Free tickets to AGO major exhibits.
• Discounts to major attractions via Provincial/City Reciprocal Programs.
• Free AGO admission for friends and family; discounts at gift shop, bistro, and Learning Centre.

Our commitment to Diversity, Equity, Inclusion and Accessibility

AGO is committed to fostering inclusion, diversity, equity, and accessibility and embeds these values into our strategic plan and priorities.

How to apply

Please submit your resume and cover letter outlining your relevant experience online at the AGO jobs site. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Art Gallery of Ontario is an Equal Opportunity Employer.

Additional information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Museums, Historical Sites, and Zoos

Note: This posting includes only the essential information about the role; other boilerplate or unrelated links have been omitted to maintain clarity.