Assistant Manager, Events Operations and Services, F&B

Art Gallery of Ontario; Toronto; On-site; CAD 61,000 - 77,000; Full time

Job summary

The Art Gallery of Ontario seeks an Assistant Manager for Events Operations and Services. This role involves developing strategies for Food & Beverage logistics, ensuring high service standards for events, and managing a team. Located in the heart of Toronto's art scene, this position offers an exciting opportunity to contribute to exceptional event experiences.

Benefits

Discounts to GoodLife Fitness

Free tickets to major exhibits at AGO

Discounts to major attractions as part of the Provincial/City programs

Free admission to the AGO for friends and family

Discounts at the gift shop, bistro, and Learning Centre

Qualifications

• Several years of related experience in event management.
• Demonstrated ability in managing concurrent events.
• Knowledge of hospitality practices and food & beverage services.

Responsibilities

• Develop and implement Food & Beverage event logistics strategies.
• Manage staff and ensure compliance with health and safety regulations.
• Coordinate with partners to optimize event service delivery.

Skills

Event Management

Public Relations

Communication

Problem Solving

Logistics Planning

Customer Service

Education

Smart Serve Certification

Emergency First Aid Certification

Food Handlers Certification

Tools

MS Word

MS Excel

PowerPoint

Job description

Temporary Full-Time

(35 hours per week; Hours of work will vary depending on event business needs – including evenings, weekends, early mornings, late-night shifts and overnight; 18-month contract)

ART + AUDIENCE + LEARNING

Located in Toronto, the Art Gallery of Ontario is one of the largest art museums in North America, attracting approximately one million visitors annually. The AGO Collection of more than 120,000 works of art ranges from cutting-edge contemporary art to significant works by Indigenous and Canadian artists and European masterpieces.

We are currently seeking an Assistant Manager, Events Operations and Services, F&B to join our Food & Beverage team for an 18-month contract, beginning September 08, 2025 and ending March 08, 2027. Under the direction of the Manager, Events Operations and Services, the incumbent will create, develop and implement the Food & Beverage Events Logistics and Operations strategy for the Events Front of the House in order to support all confirmed events business (Internal and External).They will assist with the development/updates of all F&B Event Operation standard operational procedures to ensure efficient, quality, safe, event operations for all staff, volunteers, clients and guests.

Under the direction of the Manager, Events Operations and Services and in collaboration with the Culinary Management Team, the Assistant Manager, Events Operations and Services will lead the Front of the House and assist in all aspects of the F&B event functions in conjunction with Special Events Order. They will optimize the external Front of the House external human talent in order to deliver the highest Food and Beverage service reflecting the AGO standards and protocols, and assist in optimizing the Beverage offer for Events and Outlets by controlling beverage inventories, cost and market trends.

The rate of pay for this position is $61,370 - $76,676 per annum.

What is this position responsible for?

Strategy

• In collaboration with the Manager, Events Operations and Services, they will create, develop and implement the Food & Beverage Events Logistics and Operations strategy for the Events Front of the House in order to support all confirmed events business (Internal and External).
• Assists with the development/updates of all F&B Event Operation standard operational procedures to ensure efficient, quality, safe, event operations for all staff, volunteers, clients and guests.
• Work with our external Front of the House partners to Optimize external human talent in order to deliver the highest Food and Beverage service reflecting the AGO standards and protocols, through training, and strategic planning.
• Assists in Event Beverage Menu engineering, creating efficiencies, driving sales, insuring AGO beverage offer is competitive and current.
• Fosters strong collaborative bonds and internal working relationships with all internal partners and departments.
• Develop all training plans for new employees, in collaborations with the Manager, Event Operations and Services, Event Set up Co-ordinator and Senior Maintenance Worker Overnight.
• Maintains awareness of hospitality industry including new venues and trends internationally, nationally and within the GTA to ensure the Gallery's services are competitive and current.
  
  

Management and Administration

• Under the direction of the Manager, Events Operations and Services and in collaboration with the Culinary Management Team ((Director, Culinary Operations, Senior Manager, Culinary Operations, Manager, Events Culinary Operations, Manager, Culinary Operations), the Assistant Manager, Events Operations and Services will lead the Front of the House and assist in all aspects of the F&B event functions in conjunction with Special Events Order.
• Enforces all Health and Safety regulations, AGO policies and ensure all staff follow all AGO standard operational procedures, Event Operation standard operations procedures, and licensing rules.
• In collaboration with the Manager, Events Operations and Services, they will manage all subordinates staff.
• Assists with all aspects of beverage management for the Food and Beverage Department.
• Assists in creation, implementation and management of sustainability initiatives in alignment with the F&B department’s commitment to reduce its carbon footprint and contribute to a sustainable society.
• Perform regular, daily, weekly and monthly checks of all relevant event inventory including equipment tables, chairs, staging, bars, dancefloor, carts, dollies, cleaning equipment etc. Monitoring physical inventory with the Event Set-Up Co-ordinator & Senior Maintenance Worker to ensure minimum losses.
  
  

What are we looking for?

• Several years directly related experience with innovative and cutting-edge event management operations and practices at a similar level in a quality event facility, hotel, event planner or catering operation.
• Demonstrated experienced in coordinating and floor management of concurrent events
• Well-developed public relations, communication and interpersonal skills
• Directly related work experience managing union & non-union staff
• Demonstrated working knowledge of hospitality practices, procedures and food & beverage products and services
• Comprehensive knowledge of protocols and standards related to Event Operations and Service and ability to adjust and stay current with new protocols and standards.
• Demonstrated management skills in organization, problem solving, logistics planning, scheduling and training implementation
• Demonstrated knowledge of the logistics and components needed to successfully run event in a sensitive space, such as the Art Gallery.
• Demonstrated knowledge of computerized event system or similar essential
• Computer literate including, MS word, MS excel and working knowledge of Power point
• Ability to multi-task under pressure, and solve problems efficiently
• Smart Serve Certified
• Emergency First Aid and Food Handlers Certification an asset
  
  

What are the benefits of working at the AGO?

• Discounts to GoodLife Fitness.
• Free tickets to every major exhibit at AGO.
• Discounts to major attractions as a part of the Provincial/City Reciprocal Programs.
• Free admission to the AGO for friends and family, discounts at the gift shop, bistro, and Learning Centre.
  
  

If this sounds like the opportunity you are looking for, apply now!

Our commitment to Diversity, Equity, Inclusion and Accessibility:

At the AGO, we lead global conversations from Toronto through extraordinary collections, exhibitions, and programs, reflecting the diverse community we serve. Committed to fostering inclusion, diversity, equity, and accessibility, we embed these values into our strategic plan and ongoing priorities.

To Apply:

Please submit your resume and cover letter outlining your relevant experience and qualifications online at https://jobs.jobvite.com/ago/jobs/viewall. We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted.

The Art Gallery of Ontario is an Equal Opportunity Employer.