Assistant Manager, Devonshire Mall

Mark's; Windsor; On-site; CAD 45,000 - 65,000; Full time

Job summary

Une entreprise de vente au détail dynamique recherche un leader pour superviser les opérations en magasin à Windsor. Ce rôle implique la gestion d'une équipe, la formation, et l'assurance d'une expérience client exceptionnelle. Le candidat idéal aura une solide expérience en vente au détail et d'excellentes compétences en communication pour motiver l'équipe et garantir la conformité aux procédures opérationnelles.

Qualifications

• Expérience de 3 à 5 ans dans le secteur de la vente au détail.
• Capacité à coacher, mentorer et développer les membres de l'équipe.
• Excellentes compétences en communication et en organisation.

Responsibilities

• Gérer les opérations en l'absence du directeur du magasin.
• Former et motiver l'équipe pour assurer un service exceptionnel.
• Communiquer les plans d'activités quotidiens et diriger les réunions d'équipe.

Skills

Coaching

Leadership

Communication

Organisation

Job description

Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.

Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.

Provides an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Supports the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

Implements, communicates, and ensures compliance with all operating procedures, processes, and policies.

Manages scheduling and follow-up of shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.

Assists in preparation and execution of annual inventories.

Follows and ensures compliance with all corporate LP, cash and audit, and OH&S policies and procedures.

Assumes responsibility for all store operations in the absence of the Store Manager.

Training

Provides leadership and coaching to the team, ensuring delivery of service model standards to each customer.

Creates and communicates the Daily Game Plan for operational activities.

Leads effective shift meetings and coaching sessions, communicating clearly and concisely.

Ensures team completes required training within designated timeframes.

Leadership

Acts as a brand ambassador by promoting brands and culture.

Motivates the team through recognition programs, store contests, and customer compliments.

Maintains performance management expectations, including progressive discipline when necessary.

Follows disciplinary processes consistently and impartially.

Promotes a positive, inclusive, and empowering work environment.

What you bring

Proven ability to coach, mentor, and develop team members through setting expectations, communication, and ongoing support.

Ability to build and manage daily and weekly plans for the department and store.

Exceptional communication and organizational skills.

Superior training and mentoring skills.

3-5 years of retail experience required.

High energy, enthusiasm, and a drive to succeed.