Assistant Manager - Customer Experience Manager

Laura Canada; City of Langley; On-site; CAD 45,000 - 65,000; Full time

Job summary

Join a leading retail company as an Assistant Manager - Customer Experience Manager, where you will lead a passionate team and create memorable shopping experiences. With a focus on fashion and customer service, you will play a key role in achieving sales goals and fostering a vibrant store environment.

Qualifications

• Minimum of 3 years in store management, sales, or customer service roles.
• Demonstrated initiative and strong team-building skills.

Responsibilities

• Act as a stylist to build personalized wardrobes for customers.
• Develop and coach a team on exemplary customer service.
• Monitor sales targets and support daily operations.

Skills

Passion for fashion

Customer service

Team-building skills

Job description

Assistant Manager - Customer Experience Manager

Join our team to achieve your full career potential! We are proactive, outside-the-box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women look and feel their best.

How will you support the team?

As part of management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping experience to every customer. They foster a vibrant, fun, energetic, and enjoyable store environment.

• Act as a stylist to build a personalized wardrobe for customers.
• Develop and coach a team on exemplary customer service, promoting various programs, product knowledge, and current trends.
• Monitor sales targets regularly and take necessary actions to influence results.
• Support the Store Manager in team management and merchandising to meet sales goals.
• Support daily operations such as receiving merchandise, updating prices, processing shipments and transfers, and maintaining store cleanliness.

Qualifications

The people who thrive with us have:

• Contagious passion for fashion and customer service
• A minimum of 3 years of experience in store management, sales, or customer service roles
• Demonstrated initiative on an ongoing basis
• Strong team-building skills

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Retail