Assistant Manager - Customer Experience Manager

Laura Canada Inc.; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in women's fashion is seeking an Assistant Manager to enhance customer experiences and lead a dynamic team. This role involves fostering a fun and energetic store environment while ensuring sales targets are met. With a strong commitment to both employee and customer satisfaction, the company values innovative thinkers who are passionate about fashion. Join a team dedicated to making every shopping experience memorable and impactful. If you have a flair for fashion and a drive for excellence in customer service, this opportunity is perfect for you!

Qualifications

• Minimum 3 years in store management or customer service roles.
• Proven ability to lead and develop a team.

Responsibilities

• Lead a team to provide exceptional customer experiences.
• Monitor sales targets and support daily store operations.

Skills

Customer Service

Team Leadership

Sales Management

Fashion Knowledge

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Assistant Manager - Customer Experience Manager

• Full-time

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as laura.ca and melanielyne.com. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion. We believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Join our team to achieve your full career potential! We are proactive, outside-the-box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

How will you support the team?

As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping experience to every customer. They foster a vibrant, fun, energetic and enjoyable store environment.

• Act as a stylist to build a personalized wardrobe for the customer.
• Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence results.
• Support the Store Manager in team management and merchandising to achieve sales goals.
• Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.

Don't miss this opportunity to join an exceptional team!

The people who thrive with us have:

• Contagious passion for fashion and customer service
• A minimum of 3 years of experience in a store management, sales and customer service position
• Demonstrate initiative on an ongoing basis.