Assistant Manager & Certified Mastectomy Fitter – Retail Leadership Role

Pink Ribbon Boutique Inc.; Markham; On-site; Full time

Job summary

Pink Ribbon Boutique Inc. is seeking a compassionate Assistant Manager & Certified Mastectomy Fitter to lead their retail operations. This role involves providing exceptional customer care, managing daily operations, and supporting the team in a mission-driven environment that empowers women through their breast surgery journeys.

Qualifications

• Mastectomy Fitter Certification required; paid training available.
• 3+ years of experience in retail, customer service, or healthcare preferred.
• Experience in a leadership role is a strong asset.

Responsibilities

• Provide exceptional customer care with sensitivity.
• Assist in managing daily operations and team.
• Support and mentor team members for consistent customer experience.

Skills

Leadership

Customer Service

Empathy

Organizational Skills

Education

Mastectomy Fitter Certification

3+ years in retail or healthcare

Job description

Assistant Manager & Certified Mastectomy Fitter – Retail Leadership Role

Assistant Manager & Certified Mastectomy Fitter – Retail Leadership Role

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Direct message the job poster from Pink Ribbon Boutique Inc.

Pink Ribbon Boutique has proudly supported women through their breast surgery journeys for over 18 years. We specialize in certified breast prosthesis and bra fittings, as well as post-surgical recovery care. Now under new ownership, we’re growing in new and exciting ways—modernizing our offerings, expanding our reach, and finding new ways to empower the women we serve.

We are currently seeking a compassionate and capable Assistant Manager who is also (or willing to become) a Certified Mastectomy Fitter to help lead our boutique with heart, purpose, and professionalism. This is not just a sales job—it’s an opportunity to be an integral part of a mission-driven business that helps women feel strong, supported, and beautiful.

This role is ideal for someone with leadership qualities who thrives in a collaborative environment and is passionate about customer care. You’ll work closely with the owner, supporting the broader vision of the business while managing the boutique’s daily operations, team, and customer experience.

Key Responsibilities

• Provide exceptional customer care, with sensitivity and understanding of the emotional and physical aspects of each client’s journey.
• Assist the owner with managing the boutique, including staffing, scheduling, and coordinating day-to-day operations.
• Support and mentor team members to ensure a warm, informed, and consistent experience for every customer.
• Take initiative in store merchandising, inventory management, and visual presentation.
• Handle and process inventory, including product receiving, restocking, and tracking.
• Proactively manage appointment calendars and scheduling to meet customer and business needs.
• Build customer relationships that foster trust, loyalty, and repeat visits.
• Answer inquiries across channels : in-store, phone, email, and social media.
• Maintain up-to-date knowledge on all products, fittings, promotions, and seasonal collections.
• Contribute to long-term planning, sales growth, and overall success of the boutique.

Ideal Skills & Attributes

• Strong leadership and organizational skills with a proactive, solutions-focused mindset.
• Experience in customer service, healthcare, retail management, or a similar field.
• Deep empathy and understanding of the breast cancer journey and its impacts.
• Ability to work collaboratively with the owner and staff while also taking initiative independently.
• A warm, professional, and supportive communication style.
• Passionate about women’s health, wellness, and empowerment.
• Interest in helping grow a mission-driven small business with a big heart.

Qualifications

• Mastectomy Fitter Certification is required; if not yet certified, we will provide paid training and support to complete certification.
• 3+ years of experience in retail, customer service, healthcare, or a related field preferred.
• Experience in a leadership or team-support role is a strong asset.
• Full-time position
• Hourly Rate : $23–$28 (based on experience) + potential bonus structure
• Start Date : ASAP
• Location : Markham, Ontario

To Apply

Please send your resume and a cover letter to [e-mail]

We kindly ask for no phone calls at this time.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Retail Apparel and Fashion

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