Assistant Manager (CAN) - Scarborough Town Centre

The Body Shop International Limited; Golden Horseshoe; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in ethical beauty is seeking a passionate leader to inspire a team in delivering exceptional customer experiences. This role involves collaborating closely with the Shop Manager to drive sales and foster customer loyalty while ensuring a vibrant store atmosphere. With a commitment to social and environmental impact, the company offers a supportive environment where creativity and activism thrive. Join a forward-thinking organization that values collaboration and personal growth, and make a meaningful difference in the beauty industry.

Benefits

50% product discount

Paid volunteer days

Comprehensive onboarding

Training opportunities

Casual dress code

Growth opportunities

Qualifications

• Experience in a customer-facing role with a focus on leadership.
• Ability to meet sales targets with strong planning skills.

Responsibilities

• Lead a team to deliver retail excellence and engage customers.
• Collaborate with the Shop Manager to meet sales performance targets.

Skills

Customer Service

Leadership

Team Development

Problem Solving

Communication

Data Analysis (KPIs)

Planning & Organization

Tools

Microsoft Office Suite

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social, and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role
- Lead & work as part of a successful, engaged team to meet the needs of our customers
- Support the Shop Manager in shaping a customer-focused store experience by driving customer engagement through products, campaigns & activism
- Problem solve effectively & proactively using available resources
- Communicate effectively & act as a flexible, responsible role model
- Develop customer loyalty to strengthen The Body Shop brand
- Collaborate with the Shop Manager to meet sales & performance targets
- Assist in managing stock, monitoring, and managing change
- Use data (KPIs) to make sound commercial decisions to drive sales & team performance
- Attract high-potential candidates & develop team members
- Stay informed about the beauty market, competitors, and products

What we look for
- Experience in a customer-facing role, people leadership, & team development
- Ability to meet sales & performance targets with excellent planning & organization skills
- Ability to work collaboratively within a feedback culture
- Strong problem-solving & communication skills
- Experience using data (KPIs) for business decisions preferred
- Proficiency with Microsoft Office Suite
- Flexibility to work hours including holidays, nights, and weekends
- Ability to work across Sunday to Saturday

What we offer
- Benefits from your first month
- Comprehensive onboarding
- Training for you & your team
- 50% product discount & 30% on Gifts
- Launch freebies
- Paid volunteer days
- Opportunities to connect with Community Partners
- Casual dress code with Green Apron
- Competitive wages
- Growth opportunities
- Support for inclusion & belonging networks

Talent Drivers
Collaborative Skills, Commerciality, Leadership, Personal Conduct, Purpose

We believe in a world where everyone is valued and supported. The Body Shop Limited is an equal opportunity employer. Please advise us of any accommodations needed during the interview process.