Assistant Manager, Bylaw Services

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City of Abbotsford

Abbotsford

CAD 104,000 - 124,000

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Today

Job description

At the City of Abbotsford, we offer ongoing personal and professional development opportunities, competitive compensation, and a comprehensive benefits package.

The City of Abbotsford is committed to creating a workplace that fosters a culture of diversity and inclusion. We encourage applications from individuals form all genders, backgrounds and underrepresented groups.

We are happy to work with applicants requesting accommodation at any stage of the hiring process.

Assistant Manager, Bylaw Services

Legal & Legislative Services
Exempt, Full Time
Posting #J0425-0573

The City of Abbotsford is seeking an experienced and dedicated individual to join our team as an Assistant Manager, Bylaw Services. This role is crucial in supervising a specialized team of technical staff in the administration and enforcement of policies, bylaws, and programs that support public health, safety, and liability in our community. The Assistant Manager will assign, oversee, and evaluate the work of Bylaw Enforcement Officers, providing coaching and guidance to ensure compliance with City bylaws, policies, and regulations, using a customer service-focused approach. In the absence of the Senior Manager, Bylaw Services, the Assistant Manager will act on their behalf.

The key responsibilities of this role include supervising and evaluating direct reports, continuously monitoring and adjusting customer service standards, ensuring timely and fair handling of files, assisting with complex issues, partnering with management on difficult cases, and providing regular coaching and feedback. Additionally, the role involves planning and assigning workloads, delegating service calls and projects, conducting preventative control and trend analysis, and overseeing the hiring, orientation, and training of bylaw enforcement officers. General administrative duties include acting for the Senior Manager during absences, coordinating daily operations, recommending staff training, reviewing bylaw amendments, and preparing reports and correspondence.

Qualifications:

Diploma in Business Administration or Social Sciences, supplemented by courses/certification in bylaw enforcement and conflict management, or an equivalent combination of training and experience.
Class 5 Driver’s Licence.
Minimum of three years’ experience in regulatory administration and/or enforcement.
Minimum of two years in a supervisory position, or an equivalent combination of training and experience.

Salary: $104,540.80 - $123,359.60
Closing Date: May 7, 2025