Assistant Manager Business Delivery

International Air Transport Association (IATA); Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading aviation organization is looking for an Assistant Manager Business Delivery in Montreal. The role involves overseeing business delivery processes, collaborating with product development teams, and ensuring customer satisfaction. Candidates should have a degree in Computer Science or related fields, strong analytical skills, and proficiency in relevant software tools. This position encourages a collaborative work environment and offers flexibility.

Benefits

Continuous learning opportunities

Work-life balance

Community involvement support

Qualifications

• Strong analytical and problem-solving skills.
• Organized and detail-oriented with experience in project environments.
• Customer-service orientation with strong technical communication skills.
• Proficiency in MS Office, XML, APIs, JSON, and data management.

Responsibilities

• Coordinate support teams to resolve technical issues per SLA.
• Conduct training for customers and support teams.
• Oversee contracting processes.
• Support implementations and ensure smooth integration.
• Design dashboards to track KPIs.

Skills

Analytical skills

Problem-solving skills

Customer-service orientation

Technical communication skills

Interpersonal skills

Organizational skills

Education

Bachelor’s or master’s degree in Computer Science, IT, Finance, Business Administration, or Engineering

Tools

MS Office

XML

APIs

JSON

Data management

Job description

Join to apply for the Assistant Manager Business Delivery role at International Air Transport Association (IATA).

Get AI-powered advice on this job and more exclusive features.

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

Employment Type : Permanent

About The Team You Are Joining

Reporting to the Manager Product Development, Payment Facilitation Solutions, the incumbent will oversee the business delivery processes of information systems, including products like iiNET and IATA Financial Gateway (IFG). iiNET is the industry's centralized data exchange platform, facilitating seamless data sharing among industry stakeholders.

You will be involved in product delivery aspects such as support, service management, implementation, and customer administration.

What Your Day Would Be Like

You will collaborate with the Product Development manager and participate in Customer Support, Service Management, Administration, and service evolution activities:

• Coordinate support teams to resolve technical issues per SLA.
• Conduct training for customers and support teams.
• Maintain SOPs, facilitate knowledge sharing, and validate SLAs.
• Oversee contracting processes.
• Follow up on customer satisfaction and feedback.
• Support implementations and ensure smooth integration.
• Perform user administration for relevant tools.
• Update user manuals and SOPs.
• Design dashboards to track KPIs.
• Contribute to product evolution based on customer needs.
• Collaborate with customers, vendors, and internal teams to maintain high service quality.
• Develop expertise in data exchange and airline financial processes, contributing to product development.

We would love to hear from you if

• Bachelor’s or master’s degree in Computer Science, IT, Finance, Business Administration, or Engineering.
• Strong analytical and problem-solving skills.
• Organized, detail-oriented, with experience in project environments; ability to multitask.
• Experience in software development, project delivery, or product development is a plus.
• Customer-service orientation with strong technical communication skills.
• Effective interaction with business customers, travel suppliers, and technical teams.
• Strong interpersonal skills for international and cross-cultural environments.
• Proficiency in MS Office, XML, APIs, JSON, and data management.
• Early experience with financial and payment systems is a plus.

Travel Required : No

Learn more about IATA’s role, benefits, and the team at iata / careers / . We look forward to hearing from you!