Assistant Manager - Bayside Entertainment Centre

Paqtnkek; Afton; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional development

Supportive, culturally rich work env.

Job summary

Paqtnkek Mi’kmaw Nation is seeking an Assistant Manager for the Bayside Entertainment Centre in Nova Scotia. You will support daily operations, lead a hospitality team and ensure a safe, welcoming environment for guests and staff.

Reporting to the Bayside Entertainment Centre Manager and collaborating with the General Manager, you will oversee service quality, scheduling and performance management while helping grow community-owned business opportunities.

Qualifications

• Previous supervisory or management experience in hospitality, entertainment, gaming, retail or customer service.
• Strong leadership, communication and interpersonal skills.
• Ability to supervise, motivate and support employees.
• Excellent customer service and conflict-resolution skills.

Responsibilities

• Assist the Manager with the daily operation and overall management of the Entertainment Centre.
• Provide leadership, direction and support to employees, promoting a positive and respectful workplace.
• Assist with employee scheduling, attendance, training and performance management.
• Ensure excellent customer service and address customer questions, concerns and complaints professionally.
• Monitor daily operations, cash handling, deposits and financial procedures.
• Ensure the facility is clean, safe, welcoming and properly maintained.
• Ensure employees follow established policies, procedures and workplace safety requirements.
• Assist with operational reporting, record keeping and administrative responsibilities.
• Help identify opportunities to improve operations, customer satisfaction and revenue.
• Assume leadership responsibilities in the absence of the Manager.
• Perform other related duties as assigned.

Skills

Leadership

Customer service

Staff scheduling

Communication

Problem solving

Cash handling

Tools

Computers / MS Office

POS systems

Job description

Paqtnkek Mi’kmaw Nation is seeking a motivated, organized and customer-focused individual to join our team as Assistant Manager of the Bayside Entertainment Centre.

Reporting to the Bayside Entertainment Centre Manager, The Assistant Manager will work closely with the General Manager to oversee daily operations, support employees, deliver excellent customer service, and ensure the facility operates safely, efficiently and professionally.

This is an excellent opportunity for an individual with strong leadership abilities, a positive attitude and an interest in contributing to a growing community-owned business.

Salary is commensurate with qualifications and experience.

Key Responsibilities

• Assist the Manager with the daily operation and overall management of the Entertainment Centre.
• Provide leadership, direction and support to employees, promoting a positive and respectful workplace.
• Assist with employee scheduling, attendance, training and performance management.
• Ensure excellent customer service and address customer questions, concerns and complaints professionally.
• Monitor daily operations, cash handling, deposits and financial procedures.
• Ensure the facility is clean, safe, welcoming and properly maintained.
• Ensure employees follow established policies, procedures and workplace safety requirements.
• Assist with operational reporting, record keeping and administrative responsibilities.
• Help identify opportunities to improve operations, customer satisfaction and revenue.
• Assume leadership responsibilities in the absence of the Manager.
• Perform other related duties as assigned.

Qualifications and Experience

• Previous supervisory or management experience, preferably in hospitality, entertainment, gaming, retail or customer service.
• Strong leadership, communication and interpersonal skills.
• Demonstrated ability to supervise, motivate and support employees.
• Excellent customer service and conflict-resolution skills.
• Strong organizational, administrative and problem-solving abilities.
• Basic financial knowledge, including cash handling and daily reconciliations.
• Ability to work flexible hours, weekends and holidays.
• Proficiency with computers and general business software.
• A positive attitude, professional approach and commitment to teamwork.

Personal Attributes

• Integrity, accountability and professionalism.
• A strong work ethic and willingness to lead by example.
• The ability to work independently and as part of a management team.
• Respect for Paqtnkek Mi’kmaw culture, community values and employees.
• A commitment to providing a safe, inclusive and welcoming environment.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and culturally rich work environment

Paqtnkek Mi’kmaw Nation is committed to diversity and inclusion in the workplace and encourages applications from qualified Indigenous candidates and all others who meet the qualifications.

Thank you for your interest. Only those selected for an interview will be contacted.