Assistant Manager, Auto Service Centre

BCAA; Victoria; On-site; CAD 76,000 - 80,000; Full time

Job summary

BCAA is seeking an Assistant Manager for the Auto Service Centre in Victoria, BC. The successful candidate will lead operations, drive sales goals, and manage a team, ensuring customer satisfaction and safety compliance. Ideal applicants have a strong background in the automotive industry, sales experience, and excellent leadership skills. Join BCAA, a top employer dedicated to community and employee success, and make a difference in the lives of British Columbians.

Benefits

Competitive rewards package

Flexible benefits

Paid time off

Career development

Incentives for performance

BCAA membership perks

Qualifications

• Strong people leader with coaching and mentoring experience.
• Sales and service experience in the automotive industry.
• Excellent communication and organizational skills.

Responsibilities

• Oversee daily operations and guide team to achieve goals.
• Build and coach a hardworking sales and service team.
• Deliver outstanding customer service and manage client relations.

Skills

Leadership

Problem-solving

Customer relations

Sales experience

Organizational skills

Education

High school diploma

Post-secondary Diploma or Degree

Tools

MS Office Suite

Job description

Assistant Manager, Auto Service Centre page is loaded

Assistant Manager, Auto Service Centre

Apply locations Victoria, BC time type Full time posted on Posted 7 Days Ago job requisition id REQ-5722

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Regular Full-Time Assistant Managerbased out of our Victoria Automotive Service Centre.

As the Assistant Manager, you will play a key leadership role in driving the success of the Auto Service Centre by overseeing daily operations and guiding your team to achieve goals in health and safety, financial performance, productivity, customer experience, risk management, and employee engagement. With a hands-on approach, you'll supervise and coach team members while ensuring exceptional service for our customers. You'll also champion and implement BCAA’s corporate initiatives, standards, and best practices to create positive brand experiences and build lasting customer relationships.

Who you are:

• You’re a strong people leader. You enjoy coaching and mentoring team members and helping people succeed in their careers. You create a workplace that inspires and motivates your team to do their best work.

• You have our Members’ best interests at heart, providing outstanding client relations and personalized service to meet their needs.

• You have the initiative and drive to see the big picture to help shape BCAA’s business and sales growth.

• You’re highly organized with excellent problem solving and decision-making skills.

• You thrive in a fast-paced environment where every day is different.

What you’ll do:

• Build and coach a hardworking sales and service team, encouraging a positive and productive work environment. Set clear expectations, hold team members accountable, and celebrate successes. Partner with internal teams for recruitment and performance management.

• Effectively communicate company goals and ensure team and individual objectives are aligned. Develop and support personal development plans for continuous improvement and succession planning.

• Lead your team in adhering to all health & safety policies and procedures, identifying and mitigating hazards, and encouraging a safe work environment through regular meetings, PPE enforcement, and safe work practices.

• Lead the sales and service team to achieve financial and productivity goals through new business acquisition, customer retention, optimized staffing, efficient operations, and timely service delivery, ensuring brand loyalty and exceeding customer expectations.

• Coordinate auto service center operations, document processing, and customer interactions, ensuring compliance with policies, leading financial controls, upholding risk management practices, and addressing potential issues to minimize errors and omissions.

• Collaborate with internal departments to identify and implement business-building opportunities, while growing BCAA's community profile through sponsorships, local initiatives, and sustainability efforts.

• Deliver outstanding customer service by greeting clients, scheduling appointments, and providing repair recommendations. Maintain positive relationships, finalize sales, and follow up with customers after service completion.

• Collaborate effectively with technicians by providing accurate information for diagnosis and repairs. Handle scheduling systems, ensure smooth shop operations, and perform service advisor duties as needed.

• Maintain a deep understanding of BCAA products, policies, and systems. Stay current with industry trends, competitor offerings, and attend required training to continuously improve your knowledge.

What you bring:

• You have completed your high school diploma and post-secondary Diploma or Degree in a relevant field (or an equivalent combination of education and experience).

• A minimum of two to three years’ of sales and service experience in the automotive industry, of which at least two years are within a supervisory role.

• Comfortable using technology, including intermediate knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook).

• Solid track record of working in a dynamic and sales quota driven environment.

Internal Applicants: The deadline to apply for this role is end of day on July 04, 2025. Please note this is a M1position.

The salary range for this position is $76,000 to $80,000and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail] .

Put your career in motion with BCAA

About Us

Together, Let's Move BC Forward

BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.

At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty.

We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.

To go back to the BCAA Careers Page, please click here.