Assistant Manager, 50 / 50 Program 2025

The EX; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

The EX is seeking an enthusiastic Assistant Manager for their Grand CNE 50 / 50 Program. The successful candidate will supervise Sales Ambassadors, ensuring smooth operations of the fundraiser during the CNE. Ideal applicants will have ticket sales experience, excellent customer service skills, and the ability to motivate and manage a team effectively. Responsibilities include overseeing daily activities, managing cash handling, and encouraging sales, while working in a lively outdoor event environment. This position runs from August 11th to September 3rd, requiring flexibility for evening and weekend shifts.

Qualifications

• Previous ticket sales experience at a large-scale event considered an asset.
• Excellent verbal communication and customer service skills.
• Must be 18 years of age or older.

Responsibilities

• Supervise day-to-day on-site activities of the 50 / 50 fundraiser.
• Monitor overall sales targets and provide coaching.
• Manage cash handling and payment processing tasks.

Skills

Supervision

Customer Service

Communication

Organizational Skills

Motivation

Tools

Microsoft Office

Mobile Devices

Job description

Contract Position : August 11th until September 3rd

About the CNE Foundation

The Canadian National Exhibition Foundation is a public foundation and registered charity. The philanthropic arm of the Canadian National Exhibition Association, we support programs that extend the community spirit and legacy of the CNEA to create meaningful opportunities and lasting benefits for those we serve. To learn more about the CNE Foundation and our programs, please visit : cnefoundation.com

About the Grand CNE 50 / 50 Program

Each year, the CNE Foundation strives to raise essential funds that are vital for sustaining and growing our charitable programs. The CNE community’s compassionate support of our 50 / 50 fundraiser during the Ex enables initiatives that make a meaningful impact throughout the year and collectively help uplift the community we serve.

Tickets for our Grand CNE 50 / 50 raffle are sold online ahead of the CNE event, and online and in-person during the CNE. The raffle is licensed by the Alcohol and Gaming Commission of Ontario (AGCO). Every raffle ticket purchased supports CNE Foundation community and youth programs.

During each day of the event, Sales Ambassadors will sell raffle tickets from the four Grand CNE 50 / 50 outdoor activations will be situated throughout the CNE site or by roaming in assigned areas on the grounds.

Position Overview :

Reporting to the Manager, 50 / 50 Program, the Assistant Manager, 50 / 50 Program will assist the Manager with the oversight of the CNE Foundation’s Grand CNE 50 / 50 fundraiser, including the supervision of the Sales Ambassadors, 50 / 50 Program.

Responsibilities :

• Supervise the day-to-day on-site activities of the CNE Foundation’s Grand CNE 50 / 50 fundraiser
• Assist Executive Director and Managers with move-in and move-out of the fundraiser prior to and following the 2025 CNE; liaise with operations department and trades during set-up (labour, electricians, etc.)
• Ensure that sales, cash handling and other procedures are being followed, and that AGCO charity lottery requirements are being met
• Encourage and motivate staff in order to maximize raffle proceeds in support of the Foundation’s charitable programs
• Ensure that the Sales Ambassadors are proactively interacting with CNE visitors and communicating CNE Foundation messaging
• Monitor overall and individual sales on a daily basis to ensure targets are being met and provide coaching as needed
• Manage the 50 / 50 mobile devices, including the daily assignment and return of devices, and assist with troubleshooting as needed
• Oversee daily Sales Ambassador beginning, end-of-shift and closing cash handling and payment card tasks in order to maintain internal controls and provide accurate sales records
• Assist Manager with shift sign in / out and staff hours tracking, reporting and daily responsibilities
• Support Sales Ambassadors with daily opening and closing duties at selling locations and monitor throughout the day to ensure locations remain neat and presentable
• Provide support with customer inquiries or issue resolution as needed
• Other duties as assigned

Qualifications and Requirements :

• Previous 50 / 50 and / or ticket sales experience at a large-scale event would be considered assets
• Demonstrated ability to supervise and motivate others
• Excellent verbal communication and customer service skills
• Reliable, enthusiastic, friendly and self-motivated
• Previous cash handling and payment card transaction processing experience
• Strong organizational skills
• Proficient with computers and desktop applications, including Microsoft Office, as well as mobile devices, with the ability to troubleshoot
• Must be 18 years of age or older
• Available to work flexible hours, evenings and weekends for the duration of the 2025 CNE (August 15 to September 1)
• Availability to work five to six days per week during CNE required
• Available to attend a full-day mandatory training session on Tuesday, August 5 at the CNE grounds
• Valid Ontario G license required in order to operate on-site golf cart

Special Conditions :

• Ability to work outdoors for extended periods and in all weather conditions (sun, heat, wind, cold, rain)
• Ability to lift boxes / items up to 25 lbs
• Required to dress in appropriate uniform

Learned and Developed Skills :

• Leadership and supervisory skills
• Ability to think critically in fast-past environment
• Time management and organizational skills