Assistant Manager

Foot Locker, Inc.; Pointe-Claire; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading sporting goods retailer seeks a team leader for its Pointe-Claire location. The role involves coaching sales staff to enhance customer experiences, driving sales, and fulfilling managerial duties in the Store Manager's absence. Candidates should have a customer-centric approach and effective leadership skills, with flexible availability.

Qualifications

• 1+ year experience in a customer-facing sales setting.
• Confident in engaging customers for superior service.
• Flexible availability, including nights and weekends.

Responsibilities

• Coach and motivate the team to drive sales and enhance customer service.
• Ensure customer satisfaction by possessing product knowledge.
• Act as a liaison between customers and store leadership.

Skills

Leadership

Customer Engagement

Problem Analysis

Financial Analysis

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Rate of Pay: $20.75 / hour

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays