Assistant Manager

Splitsville Entertainment; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

Splitsville Entertainment is seeking a motivated Assistant Manager to join their dynamic team in Ottawa. This role involves coaching staff, managing day-to-day operations across fun and engaging environments, and ensuring exceptional guest experiences. Candidates should have strong management skills, a passion for service, and the ability to inspire teams. Join a leading family entertainment center that values diversity and promotes an inclusive workplace.

Benefits

Opportunity to earn bonuses

In-house training pathways

Discounts on food and activities

Medical and dental benefits

RRSP matching plan

Mental health support benefits

Qualifications

• Management experience in retail or restaurant settings.
• A passion for guest service and team development.
• Ability to work nights and weekends.

Responsibilities

• Coaching and mentoring the team to ensure high service standards.
• Running operations across various center areas, including bar and diner.
• Supporting the General Manager to meet center goals.

Skills

Communication

Teamwork

Guest Service

Leadership

Organization

Job description

About The Role

Are you a highly motivated, engaging manager?

Are you looking for an employer that will invest in you and develop your career further?

Do you thrive in fun, friendly and fast paced working environments?

If so, then look no further!

The Why...

Join Splitsville as an Assistant Manager and in return you'll get:

• The opportunity to earn bonus
• Access to our in-house training pathways
• Discounts on food and $1 bowling
• Financial long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits
  
  

The What...

When joining Splitsville as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.

Within our fast-paced, dynamic world, you will be at the very centre of the Splitsville experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the guest journey.

The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets.

You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.

To Be Successful You Will Have

• Management experience, ideally within a retail or restaurant setting
• A passion for guest service
• Evidence of inspiring and developing large teams
• A willingness to work nights and weekends
• Desire for success
• A friendly, energetic, enthusiastic and positive attitude
• The ability to work well as part of a team
• Excellent communication skills
• Experience with organizing and assigning shift tasks
• Experience working in a fast-paced environment
  
  

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.