Assistant Manager

Wendy's; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading fast-food franchise as a Restaurant Manager, where you will support the General Manager in daily operations and team development. This role emphasizes creating a positive work environment while ensuring compliance with company policies and enhancing customer satisfaction. With numerous benefits and opportunities for advancement, this position is ideal for those looking to grow within the restaurant industry.

Benefits

Competitive wages

Quarterly performance-based bonuses

Company RRSP matching

On-the-job training

Incentive and recognition programs

Community involvement opportunities

Discounted food and drinks during shifts

Health and dental benefits for qualifying employees

Opportunities for advancement

Training in food safety and health standards

Qualifications

• Experience in managing daily operations and staff in a restaurant.
• Ability to analyze performance data and recommend strategies.

Responsibilities

• Manage daily operations and staff of a Wendy’s restaurant.
• Analyze restaurant performance data to recommend strategies.
• Adjust crew schedules based on labor and performance needs.

Skills

Coaching

Customer Service

Team Leadership

Job description

In this role, you will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. You will identify 5-Star talent and ensure effective scheduling to put the right people in the right roles at the right time.

With the support of a General Manager (GM) or District Manager (DM), you will manage the daily operations and staff of a Wendy’s restaurant in your market. Your responsibilities include executing all Company policies, procedures, programs, and systems, ensuring the achievement of restaurant objectives, and maintaining compliance with all laws and ethical practices. You will lead, interview, select, direct, train, and develop all Shift Supervisors, Team Trainers, and Crew with support from your GM or DM.

Responsibilities:

1. Analyze restaurant performance data to recommend strategies addressing negative trends.
2. Adjust crew schedules based on labor, performance, and forecast needs.
3. Assess talent and staffing goals, recommending adjustments to meet staffing requirements.
4. Investigate and resolve customer complaints.
5. Monitor service quality and make necessary adjustments to improve customer experience.
6. Implement corrective actions for customer service issues or crew performance problems.

As a multi-unit Wendy's franchisee, Quicker Foods Inc. offers benefits such as:

• Competitive wages
• Quarterly performance-based bonuses
• Company RRSP matching
• On-the-job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drinks during shifts
• Health and dental benefits for qualifying employees
• Opportunities for advancement within the restaurant, operations, and head office
• Training in food safety and health and safety standards

Planning to move but want to retain your seniority or find a new role? With 55+ locations, we can help find a suitable position whether you're relocating for personal, educational, or work reasons.

The Wendy’s Story

Wendy is a real person, the daughter of our founder Dave Thomas. She is a successful franchise owner, embodying Dave’s vision of serving fresh, made-to-order hamburgers, which revolutionized the fast-food industry. His commitment to customer satisfaction continues to drive our mission today.