Assistant Manager

Healthy Planet; Niagara Falls; On-site; CAD 40,000 - 55,000; Full time

Job summary

Healthy Planet is seeking an Assistant Manager to support daily store operations and assist the senior management team. This role involves staff scheduling, customer satisfaction, and compliance with policies. Ideal candidates will have retail management experience and strong leadership skills, preparing them for future senior management opportunities.

Benefits

Medical benefits

Corporate Goodlife membership

Employee discounts

Opportunities for growth

Qualifications

• Proven experience as a retail assistant manager or similar role.
• Strong knowledge of retail sales principles and practices.

Responsibilities

• Assist the store manager with employee recruitment, training, and development.
• Maintain store standards and ensure compliance with company policies.
• Handle customer complaints and resolve conflicts.

Skills

Leadership

Communication

Teamwork

Time Management

Customer Service

Job description

The Assistant Manager is responsible for assisting the senior management team with various tasks and overseeing daily store operations. These include staff scheduling, supervising employees, ensuring customer satisfaction, resolving conflicts, maintaining store standards, and ensuring compliance with policies and regulations. This role prepares the candidate for a senior manager position within the Healthy Planet family.

Job Duties

1. Assist the store manager with employee recruitment, training, and development.
2. Provide guidance to store associates as required.
3. Support the Store Manager in achieving sales goals and implementing promotional strategies.
4. Maintain store standards and ensure compliance with company policies.
5. Create weekly staff schedules aligned with business needs.
6. Maintain visual standards to enhance the customer experience.
7. Assist in planning and executing merchandising strategies.
8. Handle customer complaints and resolve conflicts.
9. Manage inventory levels, stock replenishment, and loss prevention.
10. Conduct inventory audits and maintain accurate records.
11. Manage inventory through ordering, receiving, and distribution via the ‘Just In Time’ system.
12. Build relationships with customers and vendors to meet requirements.
13. Prepare bank deposits and conduct banking as needed.
14. Support cashiers with cash handling and payment processing.
15. Create and analyze retail reports.
16. Participate in coaching and evaluations to ensure training progress.
17. Ensure compliance with company policies and oversee daily store operations, including opening and closing procedures.
18. Perform other duties as assigned by the store manager.

Requirements

1. Proven experience as a retail assistant manager or similar role.
2. Experience in health food stores or related fields such as nutrition, naturopathy, or sports nutrition.
3. Ability to work under pressure and handle challenging situations.
4. Strong knowledge of retail sales principles and practices.
5. Ability to supervise, train, and organize staff.
6. Excellent teamwork and interpersonal skills.
7. Ability to build and maintain relationships with stakeholders.
8. Leadership, organizational, and communication skills.
9. Adaptability in fast-paced environments.
10. Motivational skills to energize staff.
11. Drive and service-oriented mindset for decision-making.
12. Understanding of the food and grocery industry, including labor and daily operations.
13. Proven leadership and staff management abilities.
14. Strong verbal and written communication skills.
15. Understanding of merchandising standards.
16. Efficient time management and organizational skills.
17. Computer literacy.
18. Flexibility to work evenings, days, and weekends.
19. Commitment to exceptional customer service.

What We Offer

• Great work environment and company culture.
• Medical benefits and flex spending for full-time employees.
• Corporate Goodlife membership.
• Employee discounts.
• Opportunities for growth within the company.

Life at Healthy Planet

At Healthy Planet, we foster a supportive work environment where employees feel at home and valued. Our culture emphasizes mutual respect, collaboration, and passion for positive impact. Join us to experience a family-like atmosphere and meaningful work.

Learn more about life at Healthy Planet by clicking the link below:

Learn More About Life At Healthy Planet

We are committed to providing equal employment opportunities to all candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Hiring decisions are based solely on qualifications.