Assistant Manager

Potbelly; Municipality of the District of Shelburne; On-site; USD 50,000 - 55,000; Full time

Job summary

Join a vibrant and inclusive team as an Assistant Manager at a forward-thinking eatery! In this role, you'll co-lead a bustling shop, ensuring a welcoming atmosphere for both team members and customers. Your leadership will foster a culture of positivity and teamwork, while you handle daily operations, train staff, and maintain high standards of service. This position offers competitive pay, benefits, and opportunities for career growth in a dynamic environment. If you thrive in fast-paced settings and are passionate about delivering exceptional customer experiences, this role is perfect for you.

Benefits

Medical, Dental & Vision Insurance

Paid Parental Leave

Retirement Savings 401(k) with company match

Flexible Work Schedule

Paid Time Off

Employee Assistance Program

Discount Program

Career Growth Opportunities

Commuter Benefit Program

FSA and HSA with Employer Contribution

Qualifications

• 2+ years management experience in a restaurant or retail environment preferred.
• Strong written and verbal communication skills are essential.

Responsibilities

• Train and develop Potbelly Associates and Shift Leaders.
• Ensure compliance with health and safety standards for food and cleanliness.

Skills

Customer Service

Team Leadership

Communication Skills

Problem Solving

Organizational Skills

Multitasking

Management Experience

Food Safety Knowledge

Education

High School Diploma

2+ Years Management Experience

Tools

Microsoft Office

Job description

PAY TRANSPARENCY

$50,000 - $55,000 base salary range + bonus potential.

The Assistant Manager is the co-leader of the Potbelly shop! They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

What's In It For You**:

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**

What you bring to the table...

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You love working in a fast-paced environment
• You're a team player
• You enjoy problem-solving
• Open availability preferred
• You're able to maintain deadlines and prioritize while running an effective shift
• You have strong organizational skills and the ability to multitask
• You can handle the heat of the kitchen - knife skills are a plus!
• You enjoy higher levels of noise from music, customer and employee traffic
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You are able to build and develop strong teams and handle conflict resolution
• You have strong interviewing skills
• You're able to write effective schedules and maintain labor goals
• You have knowledge of Microsoft Office
• You have strong organizational skills and the ability to multitask
• You have a strong business acumen
• Minimum of at least 2 years management experience in either a restaurant or retail environment preferred
• You're able to stand/walk for 8-9 hours or as needed
• You have the ability/stamina to work a minimum of 45 hours per week
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment

Job Duties and Functions

• Train, coach and develop Potbelly Associates and Shift Leaders
• Effectively interview and recommend the hiring of Associates, Certified Trainers and Shift Leaders
• Develop and maintain a Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Attend regularly scheduled meetings
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Assist General Manager with the control of cost of goods, variances and inventories within the shop
• Control assigned P&L line items
• Maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Handle customer complaints/issues effectively
• Other duties as assigned

Note: All Shift Leaders and Managers must be trained and pass a Food Safety Certification course, with specific requirements depending on the state.

Application Deadline: We accept applications on an ongoing basis. We encourage all individuals to submit their applications.

Potbelly promotes an inclusive environment respecting diversity and individual differences. We are an equal opportunity employer, considering all applicants without regard to protected characteristics.