Assistant Manager

Wendy's; Milton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Wendy's is seeking a Restaurant Manager to support the General Manager and lead the team in providing excellent customer service and achieving operational goals. This role involves overseeing daily operations, coaching staff, and ensuring compliance with company policies. With competitive wages, performance bonuses, and career advancement opportunities, join a leading fast-food franchise and make an impact in the community.

Benefits

Quarterly performance bonuses

Company RRSP matching

Health and dental benefits

Employee discounts on food

Opportunities for advancement

Qualifications

• Experience in a restaurant management role.
• Ability to analyze performance data.
• Strong leadership skills.

Responsibilities

• Oversee daily operations and staff at a Wendy's restaurant.
• Execute company policies and achieve restaurant objectives.
• Manage and develop restaurant staff.

Skills

Coaching

Staff Development

Customer Service

Education

High School Diploma

Job description

In this role, you will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where team members feel respected and valued. You will identify 5-Star talent and ensure the right people are in the right roles at the right times through effective scheduling.

Under the guidance of a General Manager (GM) or District Manager (DM), you will oversee daily operations and staff at a Wendy's restaurant in your market. Your responsibilities include executing all company policies, procedures, programs, and systems. You will ensure the achievement of restaurant objectives while complying with all company guidelines, local laws, and ethical practices. Additionally, you will lead, interview, select, train, and develop all staff, including Shift Supervisors, Team Trainers, and Crew, with support from your GM or DM.

Key Responsibilities:

• Analyze restaurant performance data to identify negative trends and recommend improvements.
• Adjust crew schedules based on labor needs, performance, and forecast demands.
• Assess staffing levels and make recommendations to meet staffing goals.
• Investigate and resolve customer complaints promptly.
• Monitor service quality and make necessary adjustments to enhance customer experience.
• Implement corrective actions for customer service issues or staff performance problems.

As part of Quicker Foods Inc., a multi-unit Wendy's franchisee, we offer several benefits, including:

• Competitive wages
• Quarterly performance bonuses
• Company RRSP matching
• On-the-job training
• Recognition and incentive programs
• Community involvement opportunities
• Employee discounts on food and drinks
• Health and dental benefits for qualifying employees
• Opportunities for advancement within the restaurant, operations, and head office
• Training in food safety and health and safety standards

Planning to relocate but want to retain your seniority or find a new role? With 70+ locations and growing, we can help find a position that fits your relocation needs, whether for personal, educational, or professional reasons.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment process. If contacted for an employment opportunity, please inform us of any accommodations required.

The Wendy’s Story

Wendy is a real person, the daughter of our founder Dave Thomas. She is an active and successful franchise owner, and we believe Dave would be proud. In 1969, Dave revolutionized the fast-food industry by serving fresh, made-to-order hamburgers instead of frozen beef and mass-produced food. His dedication to customer satisfaction continues to drive Wendy’s today.