Assistant Manager

Wendy's; Milton; On-site; CAD 29,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Quarterly performance-based bonus

Company RRSP matching program

On the job training

Incentive and recognition programs

Community involvement opportunities

Discounted food and drink while at the

Health and dental benefits for full- &

Job summary

Wendy's is seeking a hands-on Shift Supervisor to support the General Manager by coaching the team and creating a fun, inviting work environment where staff feel respected and valued. You will identify top talent and place the right people in the right roles through effective scheduling.

With GM/DM support, you will manage daily operations and staff, execute company policies, and ensure adherence to guidelines and local laws while driving restaurant objectives and high-quality service.

Responsibilities

• Analyze restaurant performance data to make recommendations regarding restaurant plans to address negative trends.
• Adjust crew schedules as needed based on labour, performance and forecast.
• Analyze talent and staffing goals and recommend adjustments to meet staffing goals.
• Investigate and resolve customer complaints within the restaurant.
• Monitor service quality and adjust positioning guidelines as needed.
• Recommend corrective actions related to customer service issues or poor performance of the crew.

Skills

Leadership

Coaching

Scheduling

Staff development

Customer service

Data analysis

Job description

In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. You will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling.

With the support of a General Manager (GM) or District Manager (DM), you will manage the daily operations and staff of a Wendy’s restaurant in your market. You will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, you will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all local laws and ethical business practices. You will lead, interview, select, direct, train and develop all Shift Supervisors, Team Trainers and Crew with the support of your GM or DM.

Responsibilities:

• Analyze restaurant performance data to make recommendations regarding restaurant plans to address negative trends.
• Adjust crew schedules as needed (e.g., calling or sending home based on labour, performance and forecast.
• Analyze talent and staffing goals and make recommendations for adjustments to ensure staffing goals are met.
• Investigate and resolve customer complaints within the restaurant.
• Monitor service quality and make adjustments to positioning guidelines as necessary.
• Recommends corrective action related to customer service issues or poor performance of the crew.

As a multi-unit Wendy's franchisee, Quicker Foods Inc. offers some unique benefits and perks, such as:

• Competitive wages
• Quarterly performance-based bonus program
• Company RRSP matching program
• On the job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 70 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

Compensation:

• $21.00-22.00/hr
• Bonus pay
• Group insurance benefits

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

The Wendy’s Story
First of all, yes, Wendy is a real person. And a pretty special one, being the daughter of our founder Dave Thomas. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. We think Dave would be proud. Back in 1969, he looked around at all other hamburger joints and was like, “Nah. People deserve better.” At the time, other quick-service restaurants were using frozen beef and mass-producing food. Not Dave. His approach of serving fresh, made-to-order hamburgers changed the game. And his can’t-stop-won’t-stop commitment to making customers happy drives everything we do today.