Assistant Manager

join Golf Town; Laval (administrative region); On-site; CAD 42,000 - 64,000; Full time

Job summary

Golf Town is seeking an Assistant Manager to drive sales, profitability and top-tier customer service in our retail stores. You’ll lead a team, schedule staff, train on customer service and product knowledge, and execute merchandising standards to meet KPIs.

You will collaborate with corporate sales to grow client relationships, manage payroll and operations, and ensure security and loss prevention best practices. Flex schedules and weekend/evening shifts are expected.

Qualifications

• Post secondary education or equivalent.
• 3-5 years’ progressive experience in retail supervisory or management.
• Must be a certified fitter with 3-5 years of progressive golf sales and fitting experience.
• 1-3 years’ experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset.
• Strong communication skills, verbal and written.

Responsibilities

• Drive sales and deliver exceptional customer service.
• Manage staffing through scheduling and huddles.
• Oversee store operations, inventory, and merch standards.
• Protect company assets and security procedures.
• Develop product knowledge and assist customers with golf gear.
• Hire and train staff; conduct performance reviews.

Skills

Retail management

Sales leadership

Customer service

Staff scheduling

Team motivation

Education

Post secondary education

Tools

ADP

Retail Pro

Vanson

Job description

What You'll Do;

As an Assistant Manager, your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.

Your key job accountabilities include but are not limited to: Building the Bench, Driving Performance KPI’s as well as Fostering Culture and Driving Behaviour. You will manage a team of associates within the store, Responsible for the communication and delivery of key operational strategic initiatives, Overseeing customer service, sales, merchandise processing and operational functions in a department within a store

Drive Sales and Provide Exceptional Customer Service

• Ensure associates meet our customer experience expectations.
• Have the right number of staff at all times through effective scheduling.
• Confirm staff is fully trained on Customer Service and Selling Skills as well as product knowledge and have completed the new hire Yardage Book.
• Hold twice daily huddles with staff and participate in weekly meetings with the store management team.
• Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
• Handle customer complaints with immediacy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
• Building a strong corporate sales culture within the store.
• Work closely with the Corporate Sales Representative to build and maintain relationships with corporate clients.

Payroll Management & Reporting

• Scheduling ‘best practices’
• ADP timecard approvals completed on a daily basis
• Updating payroll weekly, forecasts, payroll spends etc.
• Providing weekly & biweekly payroll analysts to the store general manager for review
• Review and analyst the GT operations report and the GT margin analysis report

Operational Excellence, Store Operations and Inventory Management

• Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
• Ensure new product is on the sales floor within 24 hours of receiving.
• Communicate inventory opportunities/issues regularly with the Regional.
• Ensure that all merchandise transfers and consolidations are complete within 3 days.
• Confirm that all price changes are done regularly and following the company standard.
• Ensure that the price displayed is consistent with the local competition.
• Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage.
• Utilize the tools provided, including merchandising statistics, margin analysis, Vanson, and headcount reports to identify areas of opportunity to improve sales, margins by department, and conversion rate.

Protection of Company Assets

• Ensure actual inventory on hand matches Retail Pro on-hands through regularly scheduled cycle counts and resolving negative on-hands quantities.
• Ensure bag checks are conducted on all staff when leaving the store.
• Ensure proper receiving standards are followed.
• Confirm refunds are checked daily and verified.
• Store security system is updated and conducts monthly alarm sensor testing.
• Follow proper closing procedures and lockdown.
• Work with Loss Prevention to share possible theft/shrink issues with the stores via intranet.

Product & Presentation

• Source of expert knowledge for golf accessories, golf bags, carts, travel, and technology to assist customers to improve their golfing experience.
• Maintain overall housekeeping of work area including general maintenance on all equipment
• Act as liaison between customer and vendor regarding R.T.V.’s

Leadership

• Be actively involved in the hiring and training of all staff.
• Conduct the orientation program for all staff prior to working retail floor.
• Monitor staff adherence to company policies and procedures.
• Follow the disciplinary process consistently and fairly with all staff.
• Accurately maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings.
• Perform annual performance reviews with all employees.

What You'll Bring;

• Post secondary education or equivalent
• 3-5 years’ progressive experience in retail supervisory or management capacity.
• Must be a certified fitter and have 3 to 5 years of progressive golf sales and fitting experience.
• 1-3 years’ experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset.
• A passion for retail with a strong understanding of the game of golf.
• Strong communication skills, verbal and written
• Energetic and enthusiastic with an ability to work in a fast paced environment.
• Organized, able to prioritize and follow-up efficiently
• Strong interpersonal skills, able to relate to and motivate staff
• strong financial skills, ability to read and analyze reports
• Team-oriented with an empathetic and tolerant personality.
• A commitment to high company standards
• Entrepreneurial spirit

Work Hours

• Flex schedule - some weekends and evenings.
• Work varied shifts, including weekends and holidays.