Assistant Manager

Foot Locker, Inc.; Laval (administrative region); On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic team leader to enhance the in-store customer experience. This role involves coaching and motivating a team to deliver exceptional service while managing store operations and visual merchandising. You will be pivotal in driving sales and ensuring customer satisfaction by sharing product knowledge and trends. If you are passionate about retail and enjoy engaging with customers, this opportunity allows you to make a significant impact in a vibrant and inclusive environment.

Qualifications

• 1+ years of leadership experience in a customer-facing role.
• Strong cognitive skills for problem analysis and decision making.

Responsibilities

• Coaching and motivating the team to drive sales and enhance customer service.
• Ensuring high levels of customer satisfaction through product knowledge.

Skills

Customer Service

Leadership

Sales

Problem Analysis

Mathematical Skills

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

1. Coaching and motivating your team to drive sales that deliver exceptional customer service
2. Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
3. Delivering sales, customer experience, merchandising, visual, and operational expectations
4. Acting as a partner between customers, sales associates, and store leadership
5. Learning and sharing expertise of products and trends to fit customer needs
6. Maintaining awareness of all product knowledge, and current or upcoming products/trends
7. Contributing to a positive and inclusive work environment

Qualifications

1. Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
2. Confident and comfortable engaging customers to deliver an elevated experience
3. Motivated to achieve great results through enthusiasm for interacting with customers and athletic products
4. Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
5. Initiates completion of tasks or activities without necessary supervision
6. Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis
7. High level of ethics, values, integrity, and trust
8. Flexible availability – including nights, weekends, and holidays