Assistant Manager

In 1964, the first Tim Hortons restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbits in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favourite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps – alongside delicious breakfast, sandwiches, wraps, soups and more.

By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

Join our growing team! We are looking for a Restaurant Assistant Manager!

As a Restaurant Assistant Manager, you are an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time. You build positive relationships with a team of diverse members. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant.

In this position you will:

• Manage the shift by ensuring your team has all the tools they need to succeed
• Follow Tim Hortons standards and guidelines when preparing products for our guests as well as follow all operating guidelines for each piece of equipment
• Recruit, train, and coach a diverse team to achieve and maintain Tim Hortons high standards of operation
• Promote a respectful team environment and manage team members with open communication and understanding
• Manage inventory and ordering

Why work for us?

• Fast paced work environment
• Potential to grow
• Meal Plan
• Employee / Family Health Benefit Plans
• Group RRSP plan

Minimum Requirements:

• 2-3 years of experience in the food services industry.
• 1-2 years of direct work experience in a supervisory capacity
• Valid Driver's License an asset
• Experience in aspects of customer service and people management; customer service training or certificate is an asset.
• Demonstrated ability to lead and direct a team.
• Strong working knowledge of hospitality industry
• Experience supervising employees, including organizing, prioritizing, and scheduling work assignments.
• Excellent communication skills, including ability to converse with customers and team members
• Conflict resolution, and objection handling skills.
• Able to respond quickly in a dynamic and changing environment.
• Able to effectively communicate both verbally and in writing.
• Experience ordering and monitoring supplies, and ensuring appropriate product inventories are in place.
• Demonstrate a passion for guest service and creating exceptional guest experiences.