Assistant Manager

Healthy Planet; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Healthy Planet is seeking an Assistant Manager to assist senior management in retail operations. This role includes overseeing daily tasks such as employee management, conflict resolution, and customer service, aimed at preparing the candidate for a senior management position. Applicants should possess experience in retail management, especially within health food sectors, and show strong leadership skills.

Benefits

Awesome work environment and company culture

Medical Benefits and flex spending account for Full-time employees

Internal opportunities for growth

Qualifications

• Proven experience as a retail assistant manager or similar position.
• Strong knowledge of retail and or wholesale sales principles.
• Ability to manage and train employees effectively.

Responsibilities

• Assist in staff scheduling and management.
• Handle customer complaints and ensure satisfaction.
• Support sales goals and maintain store standards.

Skills

Team Leadership

Conflict Resolution

Customer Service

Time Management

Communication

Job description

3 months ago Be among the first 25 applicants

The Assistant Manager is responsible for assisting the senior management team with various tasks in addition to overseeing the daily operations of the store. These daily operations include but are not limited to : staff scheduling, supervising and managing employees, ensuring customer satisfaction, resolving conflict, maintaining the store as well as ensuring that all policies, programs and regulations are complied with. This role is designed to prepare the successful candidate to take on a senior manager role with the Healthy Planet family.

Job Duties

• Assist store manager with employee recruitment, training and development
• Provide direction, guidance and instruction to all store associates as required
• Support the Store Manager in achieving sales goals and implementing promotional strategies.
• Ensure store is maintained and consistently upheld to established standards with compliance with the company policies and procedures.
• Assist Store Manager to create weekly staff schedules that adequately meet business needs.
• Maintain visual standards to enhance the customer shopping experience.
• Assist in planning and executing merchandising strategies.
• Handle customer complaints as they arise and resolve conflict
• Assist in managing inventory levels, stock replenishment, and loss prevention.
• Conduct regular inventory audits and maintain accurate records.
• Monitor and manage inventory - ordering, receiving and distributing via ‘Just In Time’ system
• Build strong relationships with customers and vendors to ensure all requirements are met
• Prepare bank deposits; may be required to conduct the bank deposit as assigned.
• Provide backup assistance to cashiers; handling cash, making change, conducting debit / credit payments, etc.
• Create and analyze retail data via reports
• Attend regular coaching / evaluations with the store manager to ensure the training program remains on track.
• Ensure compliance with company policies and procedures.
• Oversee daily store operations, including opening and closing procedures.
• Other duties as required and assigned by the store manager.

Requirements

• Proven experience as a retail assistant manager or similar position
• Experience in Health Food Store and / or experience as an assistant manager, nutritionist, naturopath, sports nutrition or expert in health food industry
• The ability to work under pressure and handle challenging situations
• Strong knowledge of retail and / or wholesale sales principles, methods, practices, and techniques
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments
• Excellent teamwork and employee building skills
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Leadership and organizational skills
• Strong interpersonal and communication skills
• Ability to adapt in fast paced environments
• motivate and energize staff on every shift
• to have drive and a service based mindset to make decisions in the best interest of store
• understand labour, day to day running of the Food and Grocery as well as Health Food industry
• proven leadership and staff management abilities;
• superior interpersonal skills;
• strong verbal and written communication skills;
• thorough understanding of and ability to execute merchandising standards;
• efficient time management abilities;
• effective organization and planning skills;
• Flexibility to work evenings, days and weekend shifts
• commitment to providing exceptional customer service.

What We Offer

• Awesome work environment and company culture
• Medical Benefits and flex spending account for Full-time employees
• Internal opportunities for growth

Life at Healthy Planet

At Healthy Planet, we believe that our biggest strength lies in fostering a work environment where our employees feel at home and can be their true selves. We operate as a family, supporting each other to thrive both personally and professionally. Our culture is built on mutual respect, collaboration, and a shared passion for making a positive impact on the world.

Discover more about what it’s like to be part of the Healthy Planet family by clicking the link below :

Learn More About Life At Healthy Planet

At Healthy Planet we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Healthy Planet hires and promotes individuals solely on the basis of their qualifications for the position to be filled

Seniority level

Seniority level

Mid-Senior level

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Wellness and Fitness Services

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